Main focus:
- Support monthly patch process for LINUX-Server
- Support Server upgrades
- Support Server changes on LINUX
- Solve standard incidents for LINUX-Server (SLES, RedHat, CentOS)
Scope:
- As part of the Unix Team to perform various system administration and support tasks including but not limited to:
- Analyzing and debugging system, services, communication, and network-dependent processes
- Monitoring system status with respect to memory, CPU, and storage utilization
- Support LINUX patching as part of our established process for a smooth implementation
- Analyze, log, archive, track, prioritize and resolve both common and complex system matters (i.e., problems and issues) in a timely manner and escalate when necessary
- Ensure all open tickets are attended to and closed according to agreed service levels and prescribed standard processes and ensure that clients are kept well informed of the progress made on outstanding tickets with issues
- Recommend permanent and temporary solutions and next course of action to resolve problems and issues. Perform Root Cause Analysis (RCA) and document RCA-based corrective action
- Develop and maintain documentation related to the installation, administration and maintenance of the servers, systems, and services
- Work closely with team members and associated companies in other regions to resolve support issues
Requirements:
- Bachelor or Master Degree in Computer Science, Electronic & Electrical Engineering, Computer Engineering, Information Systems, or equivalent
- Minimum 5 years of relevant working experience
- Have basic-to-intermediate understanding and/or experience with:
- Familiar with Service Management tools (Ticketing and Monitoring)
- Operational Support Systems such as Streamworks and/or KARO3
- Clustering technologies
- Virtualization technologies like those from VMware, HyperV and Cisco UCS Bladecenter
- SAN Storage
- Git knowhow - gitlab / bitbucket tools
- Experience with one of following configuration management tools: ansible / puppet / chef
- Nice to have: at least one scripting language - bash / perl / python
- Nice to have: system monitoring tools: zabbix / nagios
- Certifications like LPIC, RHCSA or LFCS are an added advantage
- Must be familiar with operation support on a global scale. Knowledge of information security and ITIL processes is preferable
- German language skills could represent an advantage
- Flexible and willing to work in dynamic environment with client-driven projects and run-and-maintain business operations. Candidates are expected to communicate and collaborate with clients and colleagues in EU, North America and/or Asia-Pacific regularly
- Have solid analytical, interpersonal and communication (verbal and written) skills
- Independent, self-disciplined, self-organized, and able to learn and work under/with minimum supervision
What we offer is:
- A creative working environment with plenty of room for innovation and assumption of responsibility
- Long-term challenging tasks and exciting activities in an international environment
- You will work as part of a motivated team in a growing technology company
- Highly competitive salary proposal
- Strong employee benefits list: brand new office, private medical insurance, certified training possibilities, 24 vacation days + free birthday leave, regular team-building and company events, as well as other benefits according to company’s benefits policy, Bi-annual bonus based on the seniority within the company, meal tickets and different gift vouchers, etc.
- Possibility of growth within Arvato Systems Global Delivery frame
- Interesting projects and solutions implement and operate for Bertelsmann Group and international external customers
- Committed and helpful team with a "WE" feeling
- Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives
- Friendly, multicultural and cooperation orientated colleagues.
About us
Global IT specialist Arvato Systems supports major companies through Digital Transformation. About 3,300 staff in over 25 locations epitomize in-depth technology expertise, industry knowledge, and focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support.
We look forward to receiving your application.
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