We integrate technology with business to grow revenue, save time, and improve the bottom line. Because we value and care for one another, we foster a culture to pursue career ambitions yet understand that we achieve more together than we can as individuals. We attract accomplished professionals to provide superior client care and outstanding business results. Together, we create our future.
The Technology Alignment Manager serves as Omni’s “eyes and ears” with assigned managed service clients, enabling our vCIOs/advisors to deliver high-level strategic counsel and recommendations. In addition, he/she is responsible for supporting and/or resolving help desk tickets and contributing to technical service projects as assigned. Services are delivered both on-site and virtually depending on the task or issue at hand.
1. Deliver proactive services to assigned clients. This includes but is not limited to:
- Performing Technical Alignment against established standards
- Verifying centralized services
- Fostering the client relationship by owning the technical aspects of their managed service agreement
2. Develop and maintain technical knowledge of assigned clients’ environment including how they use technology. This includes but is not limited to
- Hardware, software, cloud inventory
- LOB applications
- Vendor relationships
3. Contribute to the triaging and resolution of help desk tickets as needed, regardless of TAM assignment.
4. Adhere to – and when possible, contribute new thinking to – Omni policies, procedures, and best practices.
5. Diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality.
6. Design, implement, manage, and support client projects, seeing them through completion. Projects may include:
- Network level topology (WAN and LAN connectivity, routers, firewalls, and security).
- Hosted and cloud solutions for customers using appropriate technologies that meet their requirements.
- Disaster recovery solutions.
7. Other duties and projects as assigned.
