If you like to interact with people and want to get exposure to a variety of advanced technologies and learn fast---this is a great job for you. In this role, you will support a variety of IT and low-voltage systems in a retirement living community in Davidson. You will be a dedicated on-site IT resource at The Pines at Davidson retirement living community and part of an MSP team that supports this client. Opportunity to advance if you're motivated and have a passion for learning.
Job Responsibilities
IT Support
The IT Coordinator (ITC) will deliver top-quality technical support and customer service to one of Nucentric’s clients, a retirement community in Davidson. The ITC will work on desktop, laptop, printer, wireless and wired networking systems at the retirement community’s office. The ITC will perform new hardware deployments, diagnose hardware, software, and network issues. The ITC will work closely with the Help Desk and Project teams at Nucentric to make sure that client requests are resolved in a timely manner and client stakeholders are kept informed of progress and status of their requests. ITC will use Nucentric’s in-house enterprise tools for network device monitoring and centralized network asset management in delivery of IT support services.
Nucentric’s help desk will take initial requests from the retirement community’s staff for IT support and ITC will be engaged to respond as on-site support is required at the retirement community site.
The ITC will track work with regular written notes in a ticketing system (Connectwise) as well as technical documentation such as network diagrams, configuration documents, and documentation of standard processes.
Low Voltage Systems Support
The ITC will act as primary support resource and administrator for the retirement community’s low voltage systems including; Emergency Response (SARA), Nurse Call (TekTone), Access Control & Video Surveillance (Lenel OnGuard), Phone System (Mitel), Premise wiring, and Audio/Visual support.
Project Coordination
The ITC will be responsible for tracking status and coordinating designated IT projects and low voltage projects at the retirement community. This includes maintaining project schedules, milestones. During projects, ITC will work as part of a team along with Nucentric’s project team and other vendor partners. ITC will regularly report to Nucentric and retirement community’s management on project statuses.
The ITC will report to the retirement community’s office in Davidson during normal business hours (Monday through Friday, 8:00a-5:00p).
Job Requirements:
• Strong proficiency in supporting Windows desktop OS’s (Windows 10)
• Intermediate knowledge of small business networking concepts is required (Active Directory, VPN’s, firewall, routers, TCP/IP, etc)
• Completed industry training is a plus (MCSA, MCSE, MCP, CCNA, CCNP, A+, Net+, etc.)
• Previous experience supporting desktop pc users in a Help Desk role is preferred.
• Previous hands-on experience with small business networking.
Benefits include:
• Employer paid health insurance
• Retirement plan with employer matching contributions
• Long and short-term disability
• 24/7 Telehealth
• Life Insurance
• Cell phone allowance
• Paid holidays
• PTO (Vacation/Sick Leave).
• Quarterly performance-based team bonuses
• Training benefit - allotted training time given during work week, qualified certs paid for
Company Overview:
Nucentric Solutions is a leading provider of managed network services and network consulting in the Charlotte and surrounding area since 2002.
