Job Title
IT Support Specialist
Job Summary
The IT Support Specialist will serve as a liaison between the business and technical aspects of assigned projects.
Reporting Responsibilities
• Reports to the IT Manager
Supervisory Responsibilities
• None.
Duties/Responsibilities
• Setup new users in Office 365, IQMS, Active Directory.
• Setup new devices: laptops, computers, printers etc.
• Maintain Office 365, Active Directory, Group Policy, Security Policies.
• Support user emails: password resets, setup Outlook and signatures.
• Maintain security of data, emails, devices through 3rd party software.
• Provide remote support to users.
• Audit user profiles and licenses; update and maintain licensing.
• Support disaster recovery policies: check backups, recover files when needed, routine testing.
• Maintain file storage structure; possibly migrate to new infrastructure.
• Maintain IQMS roles and update user access.
• Support ERP system (IQMS) basics.
• Assist with ERP implementation and development of modules.
• Develop Crystal Reports in ERP system as needed.
• Support Azure/Office and cybersecurity measures; stay up to date with latest technologies to ensure security.
• Occasional night and/or weekend work may be required.
