POSITION INFORMATION

City of Lathrop - Information Technology Engineer I/II

There is a 4% COLA effective July 2025.

The Position

Under general supervision, assists and performs a full range of entry level to high-level technical, operational, and specialty work in support of the City’s Information Technology (IT) Department including analyzing, planning, implementing, maintaining, troubleshooting and enhancing large complex systems or networks consisting of a combination that may include, personal computers, Virtual Desktop Infrastructure (VDI), cell and mobile devices, switches, routers, firewalls, LANS, WANs, point-to-point network radios, physical, virtual and blade servers, Storage Area Network(SAN), Network Attached Storage (NAS), and the physical and logical components that integrate these systems together as an enterprise networking backbone. Incumbents support planning, managing, and coordinating the day-to day network operations, software maintenance activities, and special projects/assignments of the IT Department including security compliance and network maintenance operations, training and technical assistance to users as needed; performs other related duties and responsibilities as assigned.

Supervision Exercised/Received

Receives direction and supervision from the Chief Information Officer, or assigned Department Head. Direction and supervision may also come from the City Manager or designee. The incumbents in this position typically do not exercise supervision over other support staff.

About Lathrop

Incorporated in 1989, the City of Lathrop is located in the Northern San Joaquin Valley and sits east and west of the San Joaquin River. Interstate 5, Interstate 205, and State Route 120 intersect within the city. We are located approximately 70 miles east of San Francisco and 70 miles south of Sacramento. Monterey, Santa Cruz, Napa Valley, and the Sierra Nevada Mountains are all located within 2 hours of Lathrop.

Lathrop is centrally located within a 30-minute commute of Tracy, Manteca, Stockton, Ripon, Lodi, Modesto, and Livermore. Lathrop’s population as of January 1, 2023, reported by the State of California Department of Finance, is 35,080 which represents an 11.1% growth from 2022. Additionally, the City of Lathrop made headlines in 2021,2022, and 2023 as one of Northern California’s fastest-growing communities. With the continued growth in the residential communities, our population is anticipated to reach approximately 70,000.

Essential Functions Includes, but is not limited to the following:

Knowledge of techniques, principals and procedures for planning, scheduling, assigning, evaluating, and monitoring daily activities and operations of the Information Technology Division; including but not limited to GIS software, techniques, procedures, concepts, software and technical operating systems, including analysis, design, development and programming of GIS applications and databases; parcel, tract, right-of-way, and easement complex map design; performs research and interpretation of a variety of maps and other data files from public or private agencies for conversion to the GIS system; prepares accumulated information for input to GIS.
Plan, implement, document, support and maintain the City’s GIS application software, database and all test and productions servers; utilizes GIS to produce a variety of high-tech maps and other data for use by City departments, other public and private agencies; assists in software demonstrations, implementations, provides training and support of GIS software for City departments, public and private agencies; performs special studies for City departments utilizing GIS spatial analysis or other tools; resolves maintenance issues and implements corrective measures; monitors operating conditions of GIS equipment and software to ensure efficiency and effectiveness; assists departments in the periodic reassessment of GIS needs and goals; implements solutions as necessary.
Responds to helpdesk requests for assistance with hardware, software, firmware, encryption, and basic networking and security; repairs or arranges for the repair or replacement of faulty hardware such as; printers, scanners, desktops and other peripherals and software packages; monitors operational performance and troubleshoots system problems, isolates the cause of system failures; performs procedures for preventative maintenance, security updates, backup verification, recovery, and documentation updates of systems, networking and security, configuration of new hardware, software, active directory, email system, phones, ERP security provisioning, changes and de-provisioning; assist with surveillance systems deployments, maintenance and troubleshooting, and video broadcasting, networking, peripherals, and other related equipment setup; performs routine cleaning, repairs, and replacement of computer equipment.
Assist with server, network equipment deployment and surveillance systems; configuration and deployment of user computer hardware and peripherals including networking, and desk and wireless phones; configures network security settings to access permissions groups for employees and vendor for electronic key systems, vehicle fuel systems, security/access roles, and access permissions.
Maintains inventory records of existing and newly acquired computer hardware and software; performs monthly inventory of all desktops, tablets and laptops including security patches and virus protection updates of spare systems including encryption for tables and laptops; maintains security, operating systems and firmware patching for desktops, laptops and tablets are performed weekly unless urgent patching is necessary based on CISA (Cybersecurity & Infrastructure Security Agency) Vulnerability Bulletin.
Assist with maintenance of Citywide HVAC and building security electronic systems and logs; procures quotes for repairs, and or coordinates work order requests.
Creates and maintains geographic files using GPS, plotters and personal computers; edits computer output for completeness and accuracy and makes necessary corrections and updates.
Trains users on the use of computer equipment and peripherals, software packages, web-based technologies help desk systems and assists with applications; provides technical support, responds to helpdesk tickets from the users and system notifications of network, security, and servers.

The full job description can be viewed by accessing the following link:
Information Technology Engineer I/II

EXPERIENCE AND LICENSE/CERTIFICATIONS

Education and/or Experience

Any combination of education and experience that has provided the knowledge, skills, and ability necessary for an Information Technology Engineer I. A typical way of obtaining the required qualifications is to possess the equivalent of:

Three (3) years of high-level technical experience in the installation, repair and maintenance of computer hardware, software systems, LAN (local area networks), TCPIP protocols, web site maintenance (HTML), Microsoft Operating System-Desktop and Server; GIS (ESRI) maintenance, updates and implementation; possession of an Associates of Arts Degree from an accredited college or university in pre-engineering, computer science, computer applications and systems, information systems management, or equivalent field experience.

LICENSE/CERTIFICATES:

Possession of, or ability to obtain, a valid Class C California driver’s license. CompTIA A+ Certification is preferred.

OTHER INFORMATION

PHYSICAL WORKING CONDITIONS:

Position requires prolonged sitting, standing, walking, pushing, pulling, reaching, twisting, turning, kneeling, bending, squatting, and stooping and/or crawling in order to install or repair computer or printer cables and hand/eye coordination and manual dexterity for semi-skilled movements, such as taking apart casings, installing parts, reconnecting computers and data entry. May involve extensive Video Display Terminal (VDT) exposure, in the performance of daily activities. The position also requires grasping, repetitive hand movement, and fine coordination in preparing statistical reports and data using a computer keyboard. Additionally, the position requires near and far vision in written reports and work related documents. Acute hearing is required when providing phone and personal service. The employee is occasionally exposed to fumes or airborne particles potentially found in the maintenance or installation of equipment. The employee may occasionally work with use of a vehicle. The noise level in the work environment is usually moderate, but may increase around the use of heavy computer hardware, servers, and sound systems.

Hiring process: Position will under go background check, including DOJ and FBI livescans. Livescan results must be reviewed and approved by the

In addition to an oral interview, supplemental questions will be provided to those candidates who meet the minimum qualifications.

City of Lathrop

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Information Technology Engineer I/II