Audio/Visual Specialist, Team Lead
Washington, DC
SUMMARY:
Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have critical IT infrastructures that must remain reliable, available, and maximized. Indigo IT is mission focused and committed to maintaining a sense of urgency in anticipating and supporting our customers’ technology goals and objectives. Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges. As a Veteran-Friendly employer, we are proudly partnered with the Virginia Values Veterans (V3) Program, and a recipient of the HIRE Vets Gold Medallion Award, which recognizes our commitment to recruiting our nation’s Veterans. Recognized on the Inc. 5000 list of America’s fastest growing companies in 2020 & 2021 and named as one of the 2022 Best Places to Work in Virginia, we are always looking to hire top talent in the field - come join us today!
This position serves as a member of an enterprise Information Technology Help Desk staff providing technical expertise and effective customer service to ensure that AV presentation, multi-media presentation and media-playback equipment is functioning properly and is appropriately scheduled for the various venues within the agency. This position is the Team lead and comes with people supervision, timesheet approval and reporting requirements.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
- Lead the Continuous Service Improvement (CSI) activities to increase operational efficiency, streamline processes and procedures, reduce costs or effort, and enhance the user experience.
- Monitor the AV queue for new tickets and assign tickets for processing.
- Follow-up on tickets that require scheduling and coordination by contacting the end users.
- Perform and monitor spot checks to ensure that Services are working as intended.
- Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects.
- Remediate compliance failures, weaknesses, or risks.
- Lead all AV Contractor employees in the performance of knowledge management activities.
- If needed, implement alterations that maintain or enhance the processes and procedures.
- Coordinate Contractor employee training, as described in Section 4.2.
- Maintain state-of-the-art technologies in areas including presentation systems, video conferencing systems, audio/visual equipment, streaming media, video-on-demand.
- High Profile Customer (HPC) Support to include providing real-time monitoring and facilitation of the video events held by the Office of the Director.
- Facilitate and run live events such as agency-wide All-Hands meetings, Teams Live, Zoom, Lunch and Learn, etc. In so doing, coordinate with FHFA business units and third-party web casting vendors.
- Upgrade, rebuild, or reconfigure video systems as needed to maintain stable video for all AV systems. Fix and replace if problem does not require escalation to third party service providers. For problems requiring escalation, coordinate all repairs, maintenance, and installations with third party service providers for conference rooms.
- Ensure that A/V presentation, multi-media presentation and media-playback equipment is functioning properly and is appropriately scheduled for the various venues within the agency.
- Setup, operate, maintain, and troubleshoot equipment used to enhance live events, such as conferences, video conferences, virtualized web meetings and training sessions.
- Support and resolve issues during real time video conferences in conjunction with third party providers.
- As required, provide immediate meeting support in the event of A/V conference room equipment failure.
- Provide assistance and support conference room requests requiring A/V equipment.
- Provide presentation set-up assistance for displaying materials generated through various products such as Microsoft PowerPoint and Excel.
- Maintain and operate digital signage systems.
- Provide training for users on the use of A/V equipment in the conference rooms.
- Conduct audio and video system tests with local and remote locations prior to conference time.
- Verify that A/V equipment in the conference rooms are operational. This includes checking rooms every day but rotating which rooms are checked each day.
- Perform necessary adjustments, enhancements, and tunings to improve system performance during the video conference, audio conference, web conferences, training sessions, video streaming events.
- Create and maintain processes, procedures and instructions for end-users and Help Desk technicians.
- Provide advanced end-user support for collaboration tools (e.g., Teams, Zoom, etc.).
EDUCATION, EXPERIENCE, & CERTIFICATIONS:
- Eight (8) years of relevant experience required
- CTS Certification (AV Certified Technology Specialist)
- ITILv4 Foundations
- US Citizenship with ability to obtain and maintain a Public Trust clearance REQUIRED
- Self-starter, able to direct a team to accomplish tasks with little to no supervision.
- Organized individual with the ability to keep meticulous documentation regarding client needs, employee performance and project risks.
- Management of AV team to include hiring, discipline, coaching and review activities.
- Outstanding interpersonal and communication skills with the ability to effectively communicate across diverse audiences and influence cross functionally.
- Must possess superior organizational skills and detail orientation with the ability to prioritize and handle multiple tasks simultaneously.
- Ability to multi-task in a dynamic team environment
- Capability to problem-solve and handle equipment malfunctions under pressure.
- Extensive knowledge and experience with audio-visual systems, products, components, and vendors.
- Demonstrated knowledge of Creston and Q-sys systems.
- Experience using and supporting Microsoft Teams & Zoom in a hybrid onsite/virtual meeting setting.
- Technical skills required include Microsoft Office (Outlook, Excel, Word, and PowerPoint), Adobe Acrobat.
- Skilled in troubleshooting basic PC issues and audio-visual technologies.
- In-depth knowledge of sound equipment, digital and analogue audio consoles, operating systems, and programs.
- Knowledge of camcorder and audio switching equipment.
- Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/plasma displays and digital signage.
- Utilize audio mixer software to calibrate and eliminate echo and feedback.
- Ensure all AV equipment is fully operational, repair or clean equipment when necessary. Label any broken equipment and communicate problems to supervisor to vet.
- Understand the use of transmitters and receivers for digital signals to control digital signage and conference room signal display.
- Understands Q-sys Creston and VC4
At Indigo IT, we offer an expansive benefits package for our employees, which includes: Medical, Dental, and Vision coverage options. In addition, we offer 401(k) with company match, Group life and disability, Flex Spending Accounts (FSA), Paid Time Off (PTO), Paid holidays, and Education assistance. We also have in house training programs for employees, we reward thought leadership with bonuses and recognition for publishing, speaking, and innovative thought leadership in our industry.
Indigo IT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. This employer uses E-Verify.
