Minimum of 3-5 years of Telecom Networking related experience with specialties in supporting one or more areas: • Medium to large enterprise networking infrastructure/services. • Core Networking Technologies - Routing, Switching, TCP/IP, Wireless LAN • Transport technologies - MPLS, Frame Relay, VSAT, Leased lines, campus cabling • Network Security - Remote Access Technologies, IPSec • Voice Service technologies: PBX, VMX, Call Center-IVR, Cisco IP Telephony, Microsoft LYNC • Data Centre Services - Application Accelerator, Load Balancer • Routing Protocols - BGP, ISIS, EIGRP Vendor familiarization - Cisco, Juniper, F5 General
Additional Skills• Fluent English communication skills, both verbal and written • Presentation and interpersonal skills • Mature and able to work in a global virtual team environment • Proactive and able to work independently with minimal supervision • Multitasking Skills - (ability to manage assigned tasks while being flexible work other priority issues as they arise) • Process oriented • Good analytical skills • Good team player • Project management skills Computing Environment: Cisco/Juniper/HP routers and switches, W7, W2K, UNIX, LINUX subsets and proprietary solutions for specific systems and applications
Job Description
Summary:
- Develop and perform implementation activities for projects
- Perform Quality Assurance activities including identifying and submitting network design issues to Engineering
- Participate in Follow-the-Sun (FTS) on-call rotation
- Primary contact for vendor TAC in support of operational problems
- Develop and maintain Technical Support process and deliverables
- Develop and maintain process for hand-over of technology and service to Operations
- Develop and maintain Network Service Support Models Develop and maintain Operations Practices Develop and maintain workflow automation
Other Responsibilities:
- Assist with development and maintenance of Network Service General Practices, Network technology, and service ISRMPs
- Network technology recommendations
- Network device OS recommendations
- Technology training program
- Network service strategy
- Device configuration standards
Technical Skill Requirements:
Minimum of 3-5 years of Telecom Networking related experience with specialties in supporting one or more areas:
• Medium to large enterprise networking infrastructure/services.
• Core Networking Technologies - Routing, Switching, TCP/IP, Wireless LAN
• Transport technologies - MPLS, Frame Relay, VSAT, Leased lines, campus cabling
• Network Security - Remote Access Technologies, IPSec
• Voice Service technologies: PBX, VMX, Call Center-IVR, Cisco IP Telephony, Microsoft LYNC
• Data Centre Services - Application Accelerator, Load Balancer
• Routing Protocols - BGP, ISIS, EIGRP Vendor familiarization - Cisco, Juniper, F5 General
Skills:
- Fluent English communication skills, both verbal and written
- Presentation and interpersonal skills
- Mature and able to work in a global virtual team environment
- Proactive and able to work independently with minimal supervision
- Multitasking Skills - (ability to manage assigned tasks while being flexible work other priority issues as they arise)
- Process oriented
- Good analytical skills
- Good team player
- Project management skills
- Computing Environment: Cisco/Juniper/HP routers and switches, W7, W2K, UNIX, LINUX subsets and proprietary solutions for specific systems and applications
