The Tools Software Engineer shall have the following responsibilities:
● Must possess a solid understanding of event management, system/application health server operating system, agent and agentless monitoring, network, application and end-point performance, tuning and measurements. The candidate will ensure the COTS products function properly in a secure environment with PKI-based authentication, corporate authorization services, firewalls, and SSL/TLS communications
● Support extending/scaling services to the client’s private cloud to include infrastructure automations and pushing metrics into/retrieving metrics from the cloud for manipulation, reporting and visualization.
● Must have strong organization, communication, and collaboration skills and be customer-focused and results oriented. Must be able to work in collaborative environment. Must be able to work with minimal supervision and be customer focused.
● Assist with testing and deploying hotfixes/patches/new releases of the EM Tools suite, including testing of custom applications following patches/upgrades.
● Assist with development of knowledge articles, documentation, and work instructions used by the Tools Team and tools users.
Requirements:
- TS/SCI with FS Poly
- Bachelor's Degree plus 20 years technical experience (five years technical experience can be substituted for degree).
- CompTIA Security+ CE
- Experience in Python, R, JavaScript, or Perl programming; or UNIX scripting
- Experience integrating with the OpenText Enterprise Management tools suite
- Must be a self-starter with strong attention to detail
- Proficient in Linux/UNIX commands
- Proficient in Windows Server OS
Desired Skills:
- Application/SA Experience with the OpenText Ops Bridge Suite
- Experience with OpenText Application Performance Management (APM)
- Experience with OpenText Business Process Monitor (BPM)
- Experience with OpenText OPTIC Data Lake
- Experience with OpenText Operations Bridge Reporter (OBR)
- Experience with operating data analytics apps (Splunk or Elastic ELK)
- Strong organizational, communication, and collaboration skills
