Aquestia USA is a leading provider of hydraulic control valves and fluid management solutions, serving diverse industries including Waterworks, Fueling, Fire Protection and Industrial markets.
Position Overview: The
IT Manager provides technical support to company employees and is responsible for analyzing, designing, purchasing, installing, and maintaining all computer systems and equipment.
Key Responsibilities:
- In all actions support Aquestia’s quality policies, safety policies and core company values of Fairness, Honesty, and Integrity
- Monitor and respond quickly to incoming requests related to IT issues
- Maintain computer systems and act as support if any system goes down
- Responsible for PCs, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc)
- Maintain user PCs, including upgrades and configuration as needed
- Assist with onboarding of new users
- Keep inventory of all equipment, software, and license users
- Install, configure, and upgrade PC software
- Assist with system administration activities on all computer systems
- Assist with performing preventative maintenance procedures; and performing system troubleshooting to isolate and diagnose common system problems
- Analyze and implement improved and advanced technological solutions
- Analyze system usage; and investigate opportunities for performance improvement
- Investigate and thoroughly understand developments in systems administration and computer technology
- Assists with building, installing, deploying, and upgrading system hardware and software components as required
- Assists with training and problem-solving as needed
- Performs other related duties as assigned by management
Qualifications:
- Must possess working knowledge of and direct experience with operating system configuration files and hardware/software interoperability issues
- Commitment to excellence and high standards
- Excellent written and oral communication skills
- Strong organizational, problem-solving, and analytical skills
- Ability to manage priorities and workflow
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Acute attention to detail
- Ability to work independently and as a member of various teams and committees
- Proficient in all Microsoft Office products and production and workflow systems
- Proven ability to manage multiple projects and meet deadlines
- Creative, flexible, and innovative team player
- Ability to work on complex projects with general direction and minimal guidance
- Working knowledge and understanding of the basic principles, theories, concepts, and practices in the applicable area of engineering/technical specialization
- Good judgment with the ability to make timely and sound decisions
Physical Requirements:
- Ability to sit or stand for extended periods of time
- Required to wear Personal Protective Equipment (PPE) when working on the manufacturing floor including, but not limited to, eye, ear, and foot protection
- May occasionally lift and /or move up to 10-50 pounds
Company Benefits:
- Health, dental, & vision insurance
- Flex Benefit Plan – health and dependent care
- HSA
- Company-paid life insurance.Voluntary-based life insurance
- Company-paid telehealth benefit
- Company provided Employee Assistance Plan
- Supplemental Aflac insurance
- 401(k) plan with company match. Fully vested after 31 days employment
- PTO benefit
- Eleven paid holidays, including employee birthday and anniversary
Aquestia USA is an equal employment opportunity employer.
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