Performs maintenance, sustainment of existing networks, and identification/correction of issues. * Resolve routine network problems; operate network analyzers, WAN test equipment, and network simulators
- Monitors data or voice system networks for various messages, alarms, or issues. Activates scripts as alarms occur or issues surface. Confirms accuracy of messages, alarms or issues and/or determines severity of problem, issue or alarm. Initiates resolution as appropriate.
- Troubleshoots problems using scripts and standard, routine procedures; escalates as appropriate. Researches issues to determine if problem may be resolved using predefined procedures.
- Resolves basic issues; documents the results. Communicates occurrence of alarms or issues and resulting actions taken to resolve or escalate problem.
- Executes scheduled maintenance routines in accordance with standard procedures. Identifies issues or problems and resolves as appropriate; escalates when necessary
- Activates/deactivates network lines according to established schedules.
- Performs first- and/or second-level problem determination (first level is help desk).
- Interfaces with users and/or network vendors.
- Can follow detailed work instructions. Requirements Two (2) years of experience in programs and contracts of similar scope, type, and complexity are required. Associate's degree in engineering technology from an accredited college is required. Two (2) years of additional network engineering experience may be substituted for an Associate's degree. Experience with installation and configuration of any levels of network devices, such as firewalls, switches, routers, cabling, Cisco, Brocade, or Juniper devices is a plus. Experience supporting WAN technologies such as SONET (OC3, OC48, OC192), DS3, T1, etc. Experience with Taclanes/KG-175, etc. Experience with MPLS, BGP, VPNs, etc.An IAT level II baseline certification as defined by DoD 8570.01-M is required. Required Clearance:Candidate must have a TS/SCI polygraph clearance Desired:CompTIA Network+, CCENT, CCNA, CCNP, CCIE, or equivalent Benefits PTO: Our variable PTO plan lets you decide the amount that's best for you. Choose as few as 2 weeks or as much as 6 weeks. Holidays: 10 annually 401k: 5% Company match; fully-vested from Day 1 Quarterly Bonus: Totaling 2.5% of your base salary annually Pay for any extra hours in cash or comp time Pay for unused holidays or comp time Training Budget: Up to 5,250 annually Cell Phone/Internet Allowance: Monthly reimbursement up to 75 Gym/Health Club Membership: Monthly reimbursement up to 50 Personal Technology Allowance: Up to 500 annually Cool Logo Wear: At least 100 annually Health Insurance: Provided through CareFirst Blue Cross/Blue Shield. Three plans to choose from - HSA Silver, HMO Platimun, PPO Platimum. FiveTwelve covers 80% of the premium for employees and their dependents. Dental and Vision Insurance: Provided through CareFirst Blue Cross/Blue Shield. FiveTwelve covers 100% of the premium for employees and their dependents. Short Term and Long Term Disability: FiveTwelve pays 100% of premium Referral Bonus: Up to 10,000 for fully-cleared referrals
