Systems Administrator - End User Support Manager
Position Overview
We are seeking a skilled Systems Administrator - End User Support Manager to oversee and enhance our IT support services. This role is crucial for ensuring seamless end-user experiences by providing technical expertise, managing support teams, and implementing effective systems maintenance procedures.
Key Responsibilities
- Manage and lead the end user support team to deliver exceptional customer service.
- Oversee the administration of Windows Server environments, ensuring optimal performance and security compliance.
- Maintain and troubleshoot Active Directory and Group Policy configurations.
- Implement and manage virtualization technologies, including VMWare and Hyper-V.
- Conduct regular system maintenance to enhance IT systems performance and reliability.
- Develop and maintain documentation for IT procedures and support processes.
- Provide user training and support to enhance technical skills and knowledge among team members and users.
- Collaborate with cross-functional teams to ensure effective communication and support across the organization.
- Address complex technical issues and provide advanced troubleshooting assistance when needed.
- Ensure adherence to security compliance measures within the network infrastructure.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Min. 5 years experience in a similar role
- Proven experience in customer service and technical support roles, preferably in a systems administration capacity.
- Strong knowledge of Windows-based networks and server management.
- Experience with Active Directory, Group Policy, and network infrastructure.
- Familiarity with virtualization technologies such as VMWare and Hyper-V.
- Excellent communication and interpersonal skills to effectively manage teams and interact with users.
- Demonstrated leadership abilities in managing IT support staff and projects.
- Strong problem-solving skills and attention to detail in troubleshooting technical issues.
- Ability to create and maintain technical documentation and training materials.
Benefits
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Email Your Resume In Word To
chris.minyon@cybercoders.com
- Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : CM23-1827377 -- in the email subject line for your application to be considered.***
Chris Minyon - Executive Recruiter
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by CyberCoders on 10/30/2024 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.
