A nationally recognized boutique law firm specializing in mesothelioma and personal injury cases is seeking a highly skilled and experienced IT Manager to oversee their technology infrastructure and ensure that their law firm operates efficiently and securely.
The IT Manager will be responsible for managing the firm’s IT systems, supporting legal professionals with their technological needs, and implementing solutions that enhance productivity and security. This role requires a strong understanding of legal technology, excellent problem-solving abilities, and the capacity to lead a team while collaborating with various departments. Collaborative supervision of the firm’s managed service provider.
Job Title: INFORMATION TECHNOLOGY MANAGER
Location: New York
Reports To: Executive Director
Department: Administration
FLSA Status: Exempt
Business Hours: 9:00 a.m. – 5:00 p.m.
Key Responsibilities:
• Office 365 Administration:
o Manage and administer Office 365, including user account creation, management, and security configurations.
• Active Directory Management:
o Create and manage user accounts, groups, and permissions in Active Directory.
• Network Security:
o Configure and maintain SonicWALL Firewall to ensure robust network security and performance monitoring.
• Hardware Management:
o Oversee and manage Dell Desktops, Laptops and Dell, Cisco switches, as well as Dell physical and virtual servers, ensuring optimal performance and availability.
• Wireless Networking:
o Administer Meraki Access Points to maintain reliable wireless connectivity throughout the organization.
• Virtualization:
o Manage Hyper-V environments to support virtualization needs and optimize resource allocation.
• Operating Systems:
o Provide support for Windows 10 and 11, ensuring systems are updated and functioning correctly.
• Software Management:
o Support and manage software applications, including Time Matters and Worldox, ensuring users have the necessary tools for productivity.
• Backup Solutions:
o Administer and manage Datto Backup solutions to ensure data integrity and effective recovery options.
• VoIP Management:
o Manage and support VoIP systems to facilitate effective communication throughout the organization.
• Multi-Factor Authentication:
o Administer DUO MFA solutions to enhance security and manage user access.
• Troubleshooting:
o Diagnose and resolve hardware and software issues, including local and network printers.
o Provide deskside assistance as needed to address technical issues directly.
• Server Management:
o Manage and support Windows Server 2012 and 2016 environments, ensuring system stability and security.
• Training and Onboarding:
o Conduct training sessions for new recruits on IT systems, software applications, and security protocols to ensure smooth onboarding.
• ISP Monitoring:
o Monitor ISP performance, including Primary Pilot and Secondary Spectrum Internet, to ensure consistent connectivity and address issues promptly.
• Remote Support:
o Utilize ConnectWise to access remote devices for tech support, ensuring timely resolution of technical issues.
• Collaboration with MSP:
o Work with Managed Service Providers (MSPs) to ensure efficient service delivery and resolve complex technical issues.
• Conference Room A/V Support:
o Support and maintain audio/visual equipment in conference rooms to ensure seamless meetings and presentations.
• Cloud Services Management:
o Manage cloud services such as Mimecast for email security and archiving and Litify for legal case management.
• Project Management:
o Oversee IT projects from initiation to completion, ensuring alignment with organizational goals and timelines.
Litify Key Responsibilities:
• Administration: Manage user accounts, roles, and permissions within the Litify platform. Ensure all user access is compliant with Firm policies and security standards.
• System Maintenance: Regularly monitor and maintain the Litify system to ensure optimal performance. Troubleshoot and resolve any issues that arise, coordinating with Litify support as needed.
• Customization: Configure and customize Litify features, including workflows, forms, and dashboards, to align with business needs and improve operational efficiency.
• Training & Support: Conduct training sessions for staff to ensure effective use of the Litify platform. Provide ongoing support to users, answering questions and resolving issues promptly.
• Data Management: Maintain data integrity through regular audits and cleaning processes. Assist with data imports and exports, ensuring compliance with data management best practices.
• Documentation: Create and maintain comprehensive documentation on system configurations, user guides, and processes for reference and training purposes.
• Collaboration: Work closely with various departments to gather feedback and requirements, implementing changes that enhance functionality and user satisfaction.
• Updates & Enhancements: Stay current with Litify updates and new features. Plan and execute system upgrades and enhancements to improve user experience and system capabilities.
• Performance Monitoring: Analyze system performance metrics and user feedback to identify areas for improvement and recommend actionable solutions.
Qualifications:
• Bachelor’s Degree
• 3-5 years’ experience in an IT managerial role in a legal setting
• Strong verbal and written communication skills
• Must have experience with Litify/Salesforce
• Exemplary technical skills
• Meticulous attention to detail
• Excellent time management skills
• Solid negotiation skills
• Ability to work independently, or part of a team, when needed.
• Proficiency in MS Office Suite
