The IT Manager is responsible for overseeing and managing all aspects of the organization's information technology infrastructure. This includes on-premise and cloud-based servers, networks, security systems, and various software applications, including ERP (Syteline) and CRM (Infor) systems. The IT Manager will lead the IT team and work closely with other departments to ensure optimal IT performance and support.
Responsibilities
- Infrastructure Management:
- Manage and maintain on-premise and cloud-based servers, including physical and virtual servers.
- Oversee network infrastructure, including routers, switches, firewalls, and wireless networks.
- Implement and maintain data storage solutions, such as NAS and SAN systems.
- Ensure the security and integrity of IT systems, including implementing and enforcing security policies and procedures.
- Monitor system performance and troubleshoot issues to minimize downtime.
- ERP and CRM Systems:
- Manage and support ERP (Syteline) and CRM (Infor) systems, including configuration, customization, and upgrades.
- Work with business users to identify and implement system improvements.
- Troubleshoot and resolve system issues.
- Hosted Applications:
- Manage and support hosted applications, such as ERP, HRIS, and other cloud-based solutions.
- Coordinate with vendors to resolve issues and implement upgrades.
- Desktop Support:
- Oversee desktop support services, including hardware and software troubleshooting.
- Manage user accounts and permissions.
- Provide technical support to end-users.
- Team Management:
- Lead and manage the IT team, including hiring, training, and performance evaluation.
- Assign tasks and projects to team members.
- Foster a positive and collaborative team culture.
- Project Management:
- Plan, execute, and monitor IT projects, such as system upgrades, network expansions, and security initiatives.
- Manage project timelines and budgets.
- Vendor Management:
- Manage relationships with IT vendors and service providers.
- Negotiate contracts and service level agreements.
- Compliance and Security:
- Ensure compliance with industry regulations and security standards, such as HIPAA, GDPR, and PCI DSS.
- Conduct regular security audits and vulnerability assessments.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in IT management or a similar role.
- Strong technical knowledge of server, network, and security technologies.
- Experience with ERP (Syteline) and CRM (Infor) systems.
- Experience with cloud-based technologies, such as AWS, Azure, or Google Cloud.
- Excellent problem-solving and troubleshooting skills.
- Strong leadership and communication skills.
- Ability to manage multiple projects and prioritize tasks.
