Company Overview:
Our success lies at the powerful intersection of people and technology. Bringing innovative training and education solutions to more than 2 million customers a year, Certus enables lifelong learners at every level — from trusted industry brands, such as Amazon, Siemens, Geico and Chick-fil-A, to individual learners seeking to enter, sustain or advance their careers. Our people come with a get-it-done spirit and a desire to impact a rapidly growing industry. Certus is committed to continuously evolving to ensure a culture where employees can be themselves, do their best work, and thrive, both professionally and personally. We choose to be a remote workforce so we can hire top talent regardless of location — all while empowering employees to work from wherever they choose. Innovative, brave, kind and diverse are defining traits of our team. Our talent is positioned in numerous roles, with opportunity for internal mobility, such as software engineers, instructional designers, creative writers, consultative sales professionals, innovative marketers and more.
Job Overview:
The Notary Processing and Support Specialist is responsible for providing exceptional customer support to states assigned on notary services. This includes taking inbound calls to provide general notary information, status of applications, address customer complaints, among other. This position is also responsible for submitting applications and doing all the data entry required for the assigned state(s) in a timely and precise manner.
Responsibilities:
- Responsible for handling and responding to issues such as application status, complaints, refunds, among other as the SME for the state or group of states assigned.
- Respond to inbound calls outside the assigned state effectively and add clear notes in the applicant’s memo section.
- Responsible for all data entry for their state(s) to include complete, accurate, entry of the client’s data into in house system, follow up of applications received, correcting upper/lowercase issues before submitting applications and rejecting incomplete applications, as well as follow up with client to correct.
- Responsible for submitting the applications of their state(s) “to the state” within three days of their arrival at ASCID to include incomplete or special circumstance applications.
- The PSS will be responsible for establishing and maintaining a friendly, business-like relationship with each of the state employees in the states they represent.
- The PSS is also responsible to report to the Sr. Vice President Insurance Division, “problem” situations that arise with any client and provide clear documentation in the client’s account so that any PSS or SVP can address complaints effectively.
- Perform additional duties where needed.
Competencies Required:
- Proven experience using Microsoft Office Suite including Excel, Word, Outlook and Power Point.
- Excellent active listening skills with a positive attitude, energy, and demeanor.
- Reliable individuals that can always be counted on to give their best work and follow tasks through completion.
- Steady, even pace to promote accuracy and quality of work.
- Self-starter comfortable taking initiative and assist finding solutions to problems that may arise in the manufacturing of products.
- Ability to complete set of procedures and tasks completed before new ones are begun.
- Work with established systems, standards, and procedures.
- Good organizational skills and attention to detail.
- Helpful, supportive communication with management and peers.
- Excellent customer service skills.
- Collaborative approach in structured job environment.
- Desire to have fun while working.
- Growth and change mindset.
During the first 3 months, while onboarding, this position will be in the office 5 days a week. Once onboarding has concluded the position will change to hybrid, based on performance. The team is in the office, Monday, Tuesday, and Thursday with the option to work from home on Wednesday and Friday.
EEO Statement: Certus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
