Role Responsibilities
Design, develop and deploy Cisco LAN/WAN and Nexus network infrastructure
Working knowledge on IP telephony system.
Responsible for 3rd level troubleshooting for all LAN/WAN and IP telephony issues
Responsible for maintenance of all monitoring and reporting systems
Produce and maintain documentation related to all systems developed/deployed
Perform on-call duty for non-business hours support as per shift assignments
Perform administrative tasks pertaining to time entry and status reporting
Configure and install various network devices and services (e.g., routers, switches, firewalls-Fortinet, load balancers- NetScaler, VPN, QoS, IP telephony)
Configure and install wireless network and related task
Perform network & IP Telephony maintenance and system upgrades including service packs, patches, hot fixes and security configurations
Monitor performance and ensure system availability and reliability
Monitor system resource utilization, trending, and capacity planning
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
Select and implement security tools, policies, and procedures in conjunction with the company’s security team
Liaise with vendors and other IT personnel for problem resolution
Excellent communication and presentation skills.
Able to communicate with the customer and be able to present solutions to peers
Conduct technical trainings to internal resources
Work with offshore engineers for remote support
Provide required hand and feet support if required from base location
REQUIRED TECHNICAL QUALIFICATIONS (in Order Of Level Of Need)
Excellent network troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.
Excellent communication skills. Must be able to clearly interact with the customer, understand the requirements and communicate with the off-shore team. Must be able to participate and represent the team in change and incident management meetings.
Experience With IP Telephony And Nexus – Silver Peak Preferred
Troubleshoot layer 2 and layer 3 loops, routing protocal
Troubleshoot asymmetric routing & STP loop issues
Implementation of operational changes & coordination with project team for project related changes.
Configuring/troubleshooting Cisco ASA, IPS would be advantage
Configuring/troubleshooting Cisco ISE
Configuring/troubleshooting wireless – Cisco WLC preferred
Configuring/troubleshooting routing protocols – EIGRP, OSPF, BGP
Configuring/troubleshooting LAN switching – VLAN, VTP, STP, EtherChannel
Configuring/troubleshooting quality of service
Configuring/troubleshooting TCP/IP protocol suite
Cisco Catalyst & Nexus 9K/7K series of switches
Configuring/troubleshooting Cisco IOS, NX-OS software
Configuring/troubleshooting of application load balancers
Experience With Load Balancer Firewall – NetScaler And Fortinet Preferred
Analyzing the outputs of all the tools and making recommendations example: High CPU utilization on core device at data center
Education: Bachelors Degree
Skills: routing,switching,firewalls,meraki
