Job Title: IT Specialist
Location: Fairfield, Ohio
Position Type: Full-time
Job Summary:
We are looking for a proactive and customer-focused IT Specialist to provide technical assistance and support to our internal users. As an IT Specialist, you work with the helpdesk and end-users to troubleshoot hardware, software, and networking issues. The role requires excellent communication skills and the ability to handle a variety of technical problems. You will collaborate with other IT professionals to ensure efficient problem resolution and system functionality.
Key Responsibilities:
Technical Support: Respond to support tickets, emails, and phone calls to troubleshoot hardware and software issues for employees.
Incident Management: Diagnose, document, and resolve technical issues in a timely manner while escalating complex problems to senior IT staff as needed.
Hardware Setup: Assist in setting up computers, printers, and other peripheral devices for new employees or system upgrades.
Software Installation: Install, configure, and update software applications and operating systems.
Network Support: Troubleshoot network connectivity issues, including wired and wireless connections.
Documentation: Maintain detailed logs of issues, resolutions, and actions taken in the ticketing system.
User Training: Provide guidance and training to users on the efficient use of IT systems, software, and security best practices.
System Monitoring: Monitor system performance and security alerts to prevent potential problems.
Asset Management: Track IT equipment inventory, ensuring proper documentation and asset tagging.
Backup and Restore: Assist with data backup processes and support disaster recovery planning.
Requirements:
Education: Associate's degree in information technology, Computer Science, or a related field (bachelor’s degree preferred).
Experience: 1-3 years of experience in an IT support or help desk role.
Technical Skills:
Proficiency with Microsoft Windows.
Hands-on experience with Microsoft Office, basic Android, and remote desktop tools.
Knowledge of networking fundamentals (e.g., DNS, DHCP, TCP/IP).
Basic troubleshooting of hardware devices, printers, and peripherals.
Familiarity with ticketing systems and help desk software.
Soft Skills:
Excellent verbal and written communication skills.
Strong problem-solving and analytical abilities.
Ability to work under pressure and manage multiple issues simultaneously.
Friendly and approachable demeanor with strong customer service skills.
Preferred Qualifications:
CompTIA A+ or Network+ certification.
Experience with Active Directory.
Familiarity with basic network troubleshooting
Knowledge of ITIL or other service management frameworks.bal and written communication skills
