Who We Are
Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers.
Job Description
Job Title : Field Network Support Engineer - IT & Telecom
Job Type : W2
Experience : 5-15 years
Location : Plano, Texas
Required Qualifications
- Require at least 3+ years of scripting experience in Python, Javascript,
- 3+ years of event-driven engineering with a strong preference for candidates with experience in AIOps using AI/ML platforms/tools
- 3+ years Experience utilizing Source Code Management, CI/CD tools, and Automation tools such as Git/Gitlab, Terraform, Ansible, Chef, Puppet, Jenkins
- 3+ years of Experience building CI/CD pipelines, version control, and system testing with Gitlab and Jenkins.
- 3+ years experience in OS-level containerization virtualization/techniques using Docker, WindRiver, VMware, Kubernetes, and Rancher for microservices deployment.
- 3+ Years Experience Familiar with cloud platforms such as AWS, Azure, and GCP
- 5+ years of technical, hands-on experience in one or more of the following areas: AWS Cloud Engineering, 5G ORAN, 5G Core, and/or Data and Transport Engineering
- A passion for taking ownership of your work and delivering results
- Habitual code branching, versioning, feature lifecycle management, testing, packaging and deployments
- Voracious needs to document code and catalog data transformations
- Willingness to learn and teach complex technologies
- Excellent communication skills, and a team player.
- A DISH Wireless Sr Site Reliability Engineer leads the solution to any problem or issue with an automation-first mindset, utilizing a crawl/walk/run approach toward implementation.
Responsibilities
- Drive solid system architecture and guide and mentor well-disciplined code development practices (i.e. Repository procedures for proper code check-out/in);
- Manage Safe feature branching strategies and versioning control;
- Develop proper work-flow for team code review and deliver well vetted and tested products.
- Will oversee/author application testing procedures; SW deployment packaging and release coordination with customers; Monitoring of infrastructure, in/outbound processes, web services, application health;
- Implement feature tracking, bug fixes.
- Define standards that produce enterprise quality software that is robust, scalable, and maintainable for the entire lifecycle of the project and business.
- Develop and maintain a catalog of reliability scripts, tools, and libraries that can be leveraged for common instrumentation, automation, and operational needs
- Monitoring and analyze network performance, providing automation and orchestration insight for identifying or mitigating network and service-related events
- Analyze data to diagnose and identify root causes for network-specific events within our Domain-of-Responsibility
- Act as a Tier 3 escalation for issues from Tier 1 or Tier 2 related to our observability platform
- Collaborate with Vendors and internal technical teams to understand and incorporate technical solutions.
- Define and implement strategies for network automation to improve operational efficiencies
- Manage a (CI/CD) pipeline for network development and testing
- Participate in the documentation of application/network flows for various support needs
- Provide technical guidance, training and mentorship to members of the NOC & engineering teams we support with our platforms
- Develop and improve instrumentation for monitoring and logging the health and availability of services
- Participate in Major Incident bridges that involve multiple teams/participants and the resulting formal RCA reports.
Preferred Complementary Skills
- 5+ years of experience using one or more platforms, such as DataDog, Grafana, ServiceNow, Solarwinds, Cisco Vitria/Matrix, Innoeye, Atlassian Stack: (Crucible, Bitbucket, JIRA, Confluence)
- Experience gaining insight from log files with LOKI, ElasticSearch, Prometheus, and Grafana.
- Experience implementing systems tracing with services such as Tempo, Jaeger, Opentracing, etc.
- Intermediate understanding of utilizing RestAPIs, Apache Spark, Kafka
Qualification
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
