The Systems Administrator is responsible for testing, implementing, maintaining, and supporting moderately complex components of the systems infrastructure and the associated tools. You will provide issue and problem resolution for moderately complex issues and perform disaster recovery exercises associated with Infrastructure Tools. You will collaborate with customers, business partners, and engineering teams to develop, implement, and support appropriate IT solutions.
- Monitoring multiple ticket/change queues
- Works on small to large, moderately complex assignments
- Works with a team of system engineers to support solutions to meet business goals
- Monitoring of system events providing initial service remediation efforts related to events generated on multi-platform applications
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, and assessing the impact of issues
- Implementation of change tasks, including patch deployments, software deployments, and application upgrades
- Implementation of standard request fulfillment activities, including server builds, system adjustments and decommissioning activities
- Serve as an internal escalation point within operations
- Analysis and transition of tasks between teams within Platform Services
- Utilize an interactive job submission application tool
- Follows operational best practices and standard operating procedures for deployment, support, break-fix, and systems management
- Creation and maintenance of documentation as it pertains to transitioned tasks
- Create, document, and maintain global processes as they pertain to Platform Services
- Make recommendations and implement improvements for the Platform Services department
- Makes recommendations for new procedures and processes for the department
- Normally receives minimal instruction on day-to-day work and general instructions on new assignments
SHIFT
- 2nd shift hours = 3:00 PM – 11:00 PM (5X8); Tuesday through Saturday evenings
