About Arc Bridge Research: Arc Bridge Research is a leading expert network firm specializing in delivering high-quality market research services. We offer managed services for sample sourcing, providing comprehensive support for various research applications. Our commitment to excellence and data integrity drives our success in the South Asia, Middle East, and African (MEA) markets.
Job Overview: We are seeking a skilled IT Administrator to join our dynamic team at Arc Bridge Research. The ideal candidate will be responsible for managing and maintaining our IT infrastructure, ensuring seamless operation of all technology systems, and supporting the technological needs of our employees. This role requires a proactive approach to problem-solving, strong technical expertise, and excellent communication skills.
Key Responsibilities:
IT Infrastructure Management:
- Oversee and maintain the organization's IT systems, including servers, networks, and hardware.
- Ensure the stability, security, and performance of all IT infrastructure.
- Perform regular system backups and disaster recovery planning.
User Support and Maintenance:
- Provide technical support to employees, addressing hardware, software, and network issues.
- Manage user accounts, permissions, and access controls.
- Troubleshoot and resolve technical problems in a timely manner.
System Upgrades and Installation:
- Install, configure, and update software and hardware components.
- Monitor system performance and implement necessary upgrades or patches.
- Ensure compatibility and integration of new technologies with existing systems.
Security and Compliance:
- Implement and enforce IT security policies and procedures to safeguard company data.
- Conduct regular security assessments and address vulnerabilities.
- Ensure compliance with industry standards and regulations, such as GDPR.
Documentation and Reporting:
- Maintain accurate records of IT assets, configurations, and procedures.
- Prepare and present regular reports on system performance and IT-related projects.
- Document troubleshooting steps and solutions for future reference.
Collaboration and Training:
- Collaborate with other departments to understand their technology needs and provide solutions.
- Conduct training sessions for employees on new technologies and best practices.
- Stay updated on industry trends and advancements to recommend improvements.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience as an IT Administrator or similar role.
- Strong knowledge of IT systems, networks, and hardware.
- Proficiency in troubleshooting and resolving technical issues.
- Experience with security protocols and data protection.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A collaborative and supportive work environment.
- A chance to be part of a leading expert network firm with a focus on innovation.
