Who We Are
Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers.
Job Description
Job Title : Linux End User Support Engineer
Job Type : W2 / C2C/1099
Experience : 8-10 Years
Location : Plano, Texas
Responsibilities
- In-depth knowledge of Windows desktop technologies.
- In-depth knowledge of desktop and laptop hardware.
- Intermediate knowledge of TCP/IP, DNS, and internetworking technology.
- Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Knowledge of ITIL (Information Technology Infrastructure Library).
- Knowledge of server, voice, and communications infrastructure.
- Knowledge of various operating systems (e.g., Windows, Linux, Apple).
- Knowledge of audio and video conferencing technologies.
- Excellent communication skills (both verbal and written).
- Serve as the single point of contact for end users to receive support and maintenance for computers and network systems.
- Ensure that incidents and service requests are dealt with to the business user's satisfaction.
- Meet response time and resolution time objectives as defined in the SLA.
- Install, upgrade, support, and troubleshoot printers, computer hardware, and authorized peripheral equipment.
- Customize desktop hardware to meet user specifications and site standards.
- Diagnose and quickly resolve a wide range of Windows applications and networking problems to minimize downtime.
- Utilize SCCM, AD, Exchange 2007/2010, DHCP, DNS, and remote control tools for troubleshooting.
- Troubleshoot network connectivity issues in a LAN/WAN environment.
- Perform general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment.
- Collaborate with the WDS Management team to test and deploy desktop images.
- Provide support for Data Centre activities.
- Support all Microsoft, third-party, and internally designed applications.
- Provide detailed documentation and communicate precisely with other IT teams as required.
- Escalate issues and involve experts as necessary to resolve issues promptly.
- Ensure sufficient support to clients and provide friendly customer service.
- Work with vendor support contacts to resolve technical problems.
- Maintain knowledge of all software applications used within the organization.
- Track hardware and software inventory.
Qualification
- Bachelor's degree or equivalent combination of education and experience.
