Responsibilities:
The primary goal is to ensure that OculusIT’s information technology (IT) service delivery adds the
maximum value to our client and facilitates the achievement of institutional goals. Dual reporting to
OculusIT and the Client’s leadership, the CIO leads and manages the IT department, serving as a
strategic advisor to college leadership on all technology initiatives. The CIO is responsible for oversight
and strategic implementation of the organization’s IT strategic plans, security, systems, applications,
infrastructure, and policies and procedures. The CIO aligns technology initiatives with the
organization’s goals and objectives to drive innovation, modernization, growth, efficiency, and customer
service. This leader is responsible for developing and maintaining a commitment to advancing
technology solutions, as is required by today’s technology-savvy student. Building on a culture of
customer service and understanding the needs of today’s technology-savvy student, the CIO will work
to shape Client expectations regarding technology services.
• Provide leadership and management onsite at Client location of assigned IT department.
• Know the statement of work (SOW) and full terms of the contract between Client and OculusIT.
• Work with OculusIT to manage the contract/account against contract budget.
• Oversee IT; applications, infrastructure, end user computing, client support and client projects and
work plans.
• Set objectives and strategies for the IT department.
• Develop business cases and provide options to our client for suitable technology to streamline all
internal operations and help optimize their strategic benefits.
• Work with the expanded OculusIT team to design, implement and customize IT systems and
platforms to improve customer experience.
• Facilitate the implementation of new systems, as applicable and within scope, and provide guidance
to client IT staff and departmental users within the institution.
• Work closely with OculusIT team and Client CFO, or other client defined contract administrator, to
review, assess, and approve purchases of equipment and software.
• Maintain daily communications with the remote OculusIT team to ensure computer and network
infrastructure in the institution operates at optimal performance.
• In collaboration with the OculusIT Service Delivery Management, guide and organize IT-related
projects.
• Monitor changes or advancements in technology to discover ways the institution can gain
competitive advantage.
• Use industry standard metrics and measures to assess team performance (service quality, staffing
levels, service levels) and adjust resources and processes accordingly.
• Use industry standard measures to report and review contracts metrics.
• Ensure escalated issues are addressed in a timely manner and that established service levels are
consistently achieved.
• Design, monitor, and refine work processes and procedures so that issues are resolved efficiently
and by the appropriate level of technical staff.
• Serve as the escalation point for any issues or complaints and ensure they are resolved with an
appropriate sense of urgency.• In concert with the service delivery manager and remote OculusIT team, coordinate resolution of
complex issues that involve multiple technical resources and ensure effective use of applicable
resources.
• Develop and maintain documentation (policies and procedures), SOPs and internal training
materials.
• Ensure all service tickets and projects are logged into ticket/service/project tracking application.
• Develop and maintain client departmental relationships.
• Provide technical product training and basic user functionality training when required.
• Work closely with the OculusIT NOC & SOC, if applicable, to maintain production infrastructure
uptime, proactive monitoring of security and performance and reporting deliverables.
Requirements:
• Proven experience as CIO, Director of IT or similar IT management role.
• Excellent knowledge of higher education IT systems, applications and infrastructure.
• Background in designing/developing IT systems and planning IT implementation.
• Solid understanding of data analysis, budgeting and business operations.
• Superior analytical and problem-solving capabilities.
• A strong strategic and business mindset.
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal abilities.
• BS/BA in computer science, engineering or relevant field; MS/MA preferred.
Location:
• Full time onsite required
Compensation & Benefits:
• Base + Bonus
• Comprehensive Benefits
