About Us
Basal Smart Solutions development we are obsessed with efficiency. From business processes, to automation, to infrastructure design, it’s all we think about. We not only know, but more importantly, we have seen business performance increase exponentially when process improvement and automation come together to unlock underutilized resources
Job Brief
Basal Smart Solutions is currently in search of who can independently manage IT tasks while ensuring our team’s productivity and satisfaction.
Responsibilities
- Procuring, maintaining, and administering computers and office equipment.
- Administering corporate software systems.
- Deploying and enforcing security policies and procedures.
- Providing IT support and resolving problems for colleagues.
- Assisting with onboarding of new colleagues.
- Suggesting and implementing improvements in procedures and equipment.
- Maintaining knowledge of IT support, help desk procedures, products, and services.
- Managing an issues tracking system and reporting on issue resolution SLAs.
Requirements
- Relevant degree or certifications in IT administration, with basic networking knowledge.
- Excellent communication skills, both oral and written.
- Knowledge of help desk software and remote control tools.
- Good knowledge of Apple MacOS administration and basic networking.
- Excellent troubleshooting skills.
- Ability to work independently and maintain customer satisfaction.
Bonus Points
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Compensation: From $25.00 to $35.00 per hour
