Organization- Dream Downtown
Summary
The Information Technology Analyst is responsible for providing technical support to hotel guests, associates and management to assist them in utilizing Hyatt technology to achieve their goals.This role also installs and maintains hotel IT hardware and software in accordance with Hyatt standards.The role utilizes defined processes, procedures and protocols to uphold the security, structure and integrity of hotel networks and systems.In addition, the role performs required IT maintenance and upgrades with minimal disruption to hotel operations and maintains proper backups for supported systems. Overall, This role focuses on the day-to-day availability and functionality of IT systems in the hotel and resolves standard user issues.
The Information Technology Analyst reports to the Hotel Director of Finance.This position is an entry level IT position responsible for onsite IT support of one hotel property.
Additional Information
Candidates for this role should enjoy a challenging, fast-paced environment with a focus on quality, efficiency and meeting IT customer needs.The successful candidate should have strong information technology and time management skills and be a self-starter.
This position requires availability, in person and/or via mobile/remote access, during varied hours of hotel operation in order to provide IT access and support to hotel employees and guests.
This role has limited impact on hotel operating expenses and other performance measures.The role has the ability to impact the continuity, reliability and efficiency of hotel operations which rely on Hyatt information technology, as well as the overall guest experience.The role may also have limited responsibility for providing input to hotel management regarding necessary IT expenditures and IT budget planning.
Hourly Rate:
$27HR - $32HR
Qualifications
Experience / Education / Qualifications:
- Entry level position, with 0 to 2 years IT help desk or similar systems support experience
- Hotel IT or Operations experience a plus
- Experience in dealing with multiple and diverse stakeholders, including hotel associates, guests and management
Education
- Associate’s degree preferred
Certifications
- Microsoft Certified Systems Engineer certification preferred
Computer Skills
- Access Control: Develop and use access controls to prevent unauthorized access, modification, disclosure, misuse, manipulation, or destruction of systems, networks, applications and data
- Compliance Management: Plan, assess, monitor, deploy and report the state of compliance and any required mitigation and remediation activities (e.g., PCI, SOX, Data Privacy, etc.)
- Help Desk Support: Provide timely technical support to users, restore service and/or identify and resolve problems
- Monitoring: Provide regular monitoring of platform and system activities, isolating problems and determining their cause
