Disabled people / people with disabilities and neurodivergent people are strongly encouraged to apply. Not just work. Meaningful work. The Jr. Systems Administrator will assist the Systems Administrator with configuration, maintenance, and monitoring of hardware and software systems. The ideal candidate will possess a solid understanding of IT systems, excellent troubleshooting skills, and a desire to grow within the field. This role is fundamental to ensuring the smooth operation of our company's IT infrastructure. The Jr. Systems Admin is responsible for providing escalation support to the Help Desk team for network access connectivity, information, support and/or recommendations regarding desktop installations and configurations; for providing coworkers access to technology and data analysis tools to increase their efficiency and effectiveness; and for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The position requires working in a fast-paced environment providing services via phone, e-mail and in person. Work requires initiative, sound judgement, and collaboration with the IT team.
System Maintenance and Support– 80 %
- Assist in the installation, configuration, and maintenance of hardware and software systems.
- Monitor system performance and troubleshoot issues to ensure efficient operation.
- Perform regular system updates and backups to safeguard data integrity and security.
- Provide technical support to Relay Resources employees, ensuring network connectivity and business continuity.
- Collaborate with the IT team to maintain and improve documentation of IT processes and knowledge base.
- Monitor, respond to, and resolve tickets, corresponding with customers in a timely and professional manner.
- Assist in implementing security measures to protect company data from unauthorized access and cyber threats.
- Ensure systems comply with organizational policies, standards, and regulatory requirements.
Other – 20 %
- Other duties as assigned.
- Perform all duties promptly, consistent with internal processes and with flexibility to meet urgent or important needs. Add pertinent steps or details.
MINIMUM QUALIFICATIONS
- Minimum three years of IT support experience, supporting mid-sized enterprises, at least 1 year of experience with IT systems administration.
- Proficient in managing: Active Directory Users and Computers, networked printers, RMM, MDM, Inventory asset management, Windows 10/11, Microsoft Office apps, VOIP phones, network connectivity, Poly, Teams, etc.
- Demonstrated problem-solving, troubleshooting, and resolution skills
- Expert proficiency with Microsoft Office apps
- Ability to communicate complex technical matters effectively with technical and non-technical audiences alike.
- Strong written and spoken communication skills.
- Highly organized, and detail-oriented.
- Demonstrated experience providing excellent customer service for internal and external customers.
- Adaptable to changing business needs.
- Capable of establishing strong working relationships with team members.
- Ability to prioritize independently, make good decisions, and formulate process efficiencies for areas of responsibility
- Ability to pass drug screening, criminal history background and credit checks, and/or fingerprinting as appropriate at any time during employment
- Actively demonstrate and support Relay Resources’ vision, mission, and core values:
- Maintain detailed documentation of system configurations, procedures, and service records.
- Generate reports on system performance, incidents, and resolutions.
- Update technical documentation and user guides as needed.
PREFERRED QUALIFICATIONS
Bilingual applicants preferred
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of
- Microsoft Office Apps, Microsoft Active Directory Users and Computers, Microsoft 365 administration
- Imaging, Configuring, maintaining, and supporting business computers and peripherals using RMM
- Configuring, maintaining, and supporting VOIP phone systems and mobile devices (cell phones/tablets)
- Installing, configuring, maintaining, and supporting business hardware and software systems
- Establishing, maintaining, and supporting network connectivity on a variety of devices
- Installing, configuring, maintaining, and supporting teleconferencing equipment
- Installing, configuring, maintaining, and supporting networked printers and managing print servers
- Excellent communication skills, customer service-centered attitude, and a sense of urgency
- Ticketing system for IT case handling
- Time management
- Ability to work effectively both independently and with a team
SCOPE & ACCOUNTABILITY
Performs duties independently.
SUPERVISORY RESPONSIBILITY
Ability to work with moderate supervision and some independent decision-making.
WORK ENVIRONMENT & PHYSICAL DEMANDS
- Office atmosphere
- Sitting for extended periods, moving from office to office and between buildings, including driving to offsite locations.
- Using a variety of office equipment, relocating equipment, rolling utility carts, and using hand carts to move boxes.
- Moderate noise level
More about us
Relay Resources is a nonprofit organization based in Portland, OR, that employs more than 700 people, the majority of whom are people with disabilities. We cultivate meaningful work through services we provide to business and government customers, which include janitorial, landscaping, document services, and supply chain solutions. We also own and manage more than 900 units of affordable housing. We create value for our community by delivering quality services to our customers, good jobs to our employees, and affordable homes to our residents.
Equal Opportunity
Relay Resources is proud to be an Equal Opportunity Employer and we welcome everyone to our team/to apply. We are committed to a people-first, inclusive culture that benefits our employees, customers, and residents. Relay encourages a diversity of applicants of all backgrounds and identities including disability, race, color, religion, gender identity, national origin, political affiliation, sexual orientation, military service, marital status, parental status, age, and individuals with a Preferred Worker Card. Let us know if you need a reasonable accommodation during the application or interview process, or to perform the job you are applying for.
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