Primary Responsibilities:
- Monitor and maintain an enterprise services environment consisting of Windows servers, Red Hat Enterprise Linux servers, and network appliances.
- Assist mission partners with mobile device VPN connectivity debugging, user account and device management, and troubleshooting system/service access issues.
- Perform configuration updates and maintenance activities to patch, secure, and maintain systems.
- Respond to, and help analyze, issues that degrade system or network performance to minimize downtime.
- Address moderately complex technical issues using internal SOPs and collaboration with team members.
- Help create and update documentation for common issues and processes to contribute to the team's knowledge base.
- Provide input on ways to optimize processes and improve the efficiency of the environment.
- Support occasional after hours maintenance and be available for 2-hour onsite call back support for critical issues.
Basic Qualifications:
- Bachelor's degree and 2 years of related experience or Master's degree with less than 2 years of related experience. Additional experience, education and training may be considered in lieu of degree.
- Active DoD SECRET clearance.
- DoD-8570 IAT Level 2 certification (Security+ CE) within 6 months of hire date.
- Experience troubleshooting issues with software applications, networking, Windows OS or Linux OS.
- Experience performing system administration tasks - installing, maintaining, monitoring, recovering, rebuilding, upgrading, patching.
- Experience researching technical solutions beyond internal SOPs.
- Willingness to work with multiple technologies and be open to learning new technologies.
- Motivated self-starter with strong work ethic and ability to work with minimal supervision in the fulfillment of daily operations and sustainment activities.
- Ability to demonstrate good judgement, professionalism, and communicate clearly (verbal and written).
- Strong problem solving, critical thinking, and analytical skills.
Desired Qualifications (not required, but a huge plus):
- Experience configuring and maintaining network devices - switches, routers, firewalls, VPNs.
- Experience with scripting or automation tools.
- Experience with VMWare - ESX/ESXi, vCenter, vSphere.
- Experience with AD, SCCM, SQL, MySQL, SELinux, DNS.
- Knowledge of networking concepts such as OSI Model, LAN/WAN, IPv4/IPv6, subnetting and VLANs.
- Experience maintaining systems and services in an air-gapped environment.
- Knowledge of security policies such as DISA STIGS and general vulnerabilities management.
- Certifications with major system vendors such as Microsoft, Red Hat, VMware, Cisco, Juniper, or Aruba