About Achieve Test Prep
Achieve Test Prep's mission is to make higher education more accessible and affordable for working adults. Achieve offers live, online instruction, 1-on-1 tutoring and mentoring, and flexible course schedules that empower non-traditional college students to test out of college credits and earn higher level professional licenses.
NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.
Job Summary
Achieve Test Prep has a position available for an IT System Administrator to maintain, upgrade and manage our software and assist staff with IT-related problem solving as well as set up system requirements for new hires.
Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of users. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.
Roles & Responsibilities
- Install and configure software
- Set up accounts and monitor compliance to the IT security policy
- Troubleshoot issues and promptly resolve queries
- Ensure security through access controls, backups and accurate record keeping of account details
- Develop expertise to train staff on new technologies
- Build an internal wiki with technical documentation, manuals and IT policies
- Capable of working with frequent interruptions and changing priorities.
- Effective time management, organizational skills, and ability to meet established deadlines.
- Must have strong interpersonal skills, maturity, and good judgment, and be capable of communicating with a diverse range of individuals.
- Must be able to multitask and troubleshoot remotely.
- Have experience with user management of different tools and license management.
- Experience with onboarding and offboarding
Desired Skills & Experience
- Proven experience as a System Administrator, Network Administrator or similar role
- Experience with Google Suite is a must
- Experience with Salesforce and RingCentral will be an added advantage
- Knowledge of system security and data backup/recovery
- Resourcefulness and problem-solving aptitude
- Excellent communication skills
- Must be able to comprehend and communicate in both written and verbal English fluently
Job Details
- Type: Full time
- Schedule: Flexible schedule with a minimum 5 hour overlap during the 9am - 5pm EST workday
- Remote: 100% Online
