Our Client, a hostpital, is looking for someone to join their team as a Network Technician!
**This is an onsite 5-month contract role that takes place in Boston, MA**
Responsibilities
- Provide break/fix technical support services for networked and stand-alone computing equipment
- Use knowledgebase articles, where appropriate, to resolve issues
- Document work performed within the service management software; document device and user data as required
- Prioritize issues by level of urgency and triage or escalate unresolved issues as appropriate
- Provide setup and configuration of computers and other network devices in compliance with their standards; participate in large hardware deployments, moves and operating system rollouts
- Perform scheduled preventative maintenance on desktops and laptops including re-imaging operating system software, data capture and restoration, cleaning physical hardware, replacement of broken or out of-warranty hardware and cable management
Qualifications
- Strong analytical and problem-solving skills
- Ability to multitask and prioritize work demands
- Excellent interpersonal and communication skills
- Ability to be flexible, versatile and adaptable in day-to-day activities
- General knowledge of desktop and laptop computers, printers and other computing equipment
- General knowledge of operating systems (e.g., Windows) and popular software solutions (e.g., Office 365,)
- General understanding of networking concepts and networking equipment including hubs, routers and cabling infrastructure
- General understanding of information security concepts and software (e.g., Windows Defender, McAfee, AntiVirus, BitLocker, ForeScout Network Access Control)
- Commitment to providing superior customer service and delivering work in a timely and accurate manner following established company standards
