About The Role
The iGaming Risk analyst role is responsible for the delivery of analytical and risk-based reviews while using non-bias approaches, tools, and reporting on risk for the iGaming department. The role is responsible for the discovery and organization of risk-based inquiries and case submissions.
Position Responsibilities
- Ability to read, understand, and explain basic financial transactional histories including depositing, wagering, win/loss, and withdrawals.
- Monitor geolocation data, player statistics, and gameplay history for iGaming fraud trends.
- Proactively research information to identify new fraud trends and help implement processes to reduce risk
- Work closely with Compliance and the New Jersey Department of Gaming Enforcement to provide regulatory compliance
- Effectively communicate the results of investigations to the Director by compiling data and administering ad hoc reports
- Monitors and tracks jackpot wins greater than $40k; performs New Jersey Child Support checks on jackpot winners; and reports the jackpots to DGE
- Assists the customer support team on heightened/complex cases related to Risk/Payments and KYC (Know Your Customer) checks
- Collaborate with the Responsible Gaming team in patron reviews.
- Provide daily transactional data reporting
- Other duties as assigned
Essential Functions
- Exposure to casino related environmental factors including but not limited to second- hand smoke, excessive noise, and stress related to servicing customers in a high pressure, fast paced environment.
- Must be able to stand for an entire shift and be able to move throughout the casino/hotel areas.
- Repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor.
- Must be able to work weekends and holidays, as well as flexible shifts and/or unusual hours.
- Must be able to lift at least 25lbs.
Requirements
- Must have a minimum of two (2) years of risk experience, preferable in casino and/or online gaming
- Must have knowledge of Internal Controls and NJ State Regulations
- Highly analytical with excellent report writing skills
- Knowledgeable in online gaming products and how customers interact with said products
- Extensive knowledge in Microsoft Excel and all Office products
- A confident and articulate communicator capable of inspiring strong collaboration throughout department and organization
- Strong communication and interpersonal skills
- Ability to communicate with customers and team members in a clear and concise manner.
- Superior Microsoft Excel skills required
- Ability to effectively communicate in English
- Able to work holidays/weekends
Benefits
- Free meal on shift
- Training & Development
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k,)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Free Parking
