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Competition Number: J0225-0942
Position Title: Junior Application Administrator, Endpoint
Position Number (Final): 00507065
Employee Group: Support Staff - USW Local 2010
Job Category: Information Technology
Location: Kingston, Ontario, Canada (Hybrid)
Salary: $57,357.00 - $69,938.00/Year
Grade: 07 Review Salary Information Here
Hours per Week: 35
Job Type: Permanent (Continuing)
Shift: 7 Monday - Friday
Number Of Positions: 1
Date Posted: March 24, 2025
Closing Date: April 6, 2025
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COVID 19 On-Campus Requirements
Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1, 2022, but the University may reinstate them at any point.
About Queen's University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
Come work with us!
Job Summary
A Brief Overview
The Junior Application Administrator, Endpoint is responsible to assist with the delivery, management and promotion of enterprise desktop management technologies and supporting technologies. This position installs, codes, tests, debugs, updates, and maintains software applications. This position assists with the resolution of routine application design and maintenance problems. This position assesses, monitors, and reports on the level of application security, availability, and performance, and prepares documentation for system configuration records maintenance. This position also provides software troubleshooting and technical support to end users. The Administrator performs patching for Endpoint Management Infrastructure utilizing tools such as: Microsoft SCCM/Intune, Microsoft WSUS, Microsoft Defender ATP and Group Policy as well as assists with creating and maintaining stable and efficient endpoint images/builds, Microsoft Windows endpoint configuration, management, policy deployment and reporting of software and hardware, maintaining Active Directory, Microsoft Azure, Microsoft Defender ATP, SCCM, Microsoft Intune and Office 365 for the purpose of management of endpoint security and usage policies and standards. The position will support the enhancement of processes to existing services, ensuring the timely delivery of services and preparing documentation of system configurations, including related procedures.
The schedule for this position requires the incumbent to work frequent early mornings, evenings and weekends, according to program or area needs.
Job Description
What you will do
- Installs, codes, tests, debugs, updates, and maintains software applications.
- Resolves routine application design and maintenance problems.
- Assesses, monitors, and reports on the level of application security, availability, and performance.
- Analyses and revises system logic.
- Prepares and/or updates systems configuration documentation.
- Prepares and/or updates training documentation.
- Provides software troubleshooting and technical support to end users.
- Prepares automations including reporting.
- Assists with endpoint security, including usage policies and standards.
- Participates in incident responses.
- Other duties as required in the support of the department and/or unit.
Required Education
- Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.
Required Experience
- More than 2 years and up to and including 3 years of experience.
- Experience in information systems security and management tools considered an asset (e.g., Endpoint Protection Management Tools, etc.).
- Experience in SCCM Microsoft Intune and Virtual Desktop Infrastructure considered an asset (i.e., Azure).
- Experience with operating systems technologies considered an asset (e.g., Linux OS, Windows OS, AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units, VMware, VM backups tools, etc.).
- Experience with scripting languages considered an asset (e.g., HTML, CSS, PHP, Javascript, maxscript, mel, etc.).
- Consideration may be given to an equivalent combination of education and experience.
Job Knowledge And Requirements
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on non-straightforward and/or complex issues.
- Interaction with others typically requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships, trust and credibility.
- Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
- Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop individual project plans.
- Lead procedural or technological change within a unit.
- Identify new problems and seek information and input to fully understand the cause of problems.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Draw logical conclusions and provides opinions and recommendations.
- Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
- Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.
Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.
The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.
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