Systems Administrator I
TulsaConnect was formed in October, 2001, but its roots go back to April, 1996 with the founding of one of Oklahoma’s first Internet companies. We have since grown to the largest Oklahoma-owned provider of Data Center and MSP services in the state – providing Co-location, Private Cloud, and MSP services to businesses of all sizes and types across 3 enterprise-class Data Centers.
We are growing fast and are looking to expand our team of top IT professionals. While the below is a general job description, flexibility and adaptability are required.
We encourage you to apply for a role at TulsaConnect even if you don’t meet 100% of the job requirements listed below. We provide a collaborative work environment and are big believers in knowledge transfer and training. Formed over the last 28 years, our work culture is very unique, fast paced, flexible, and perfect for the life-long technologist that loves learning new things.
Tulsa Metro area candidates only, please. Non-local candidates will not be considered.
Essential duties and responsibilities include the following. Other duties may be assigned.
- Address customer issues via inbound phone calls to our technical support line.
- Address customer issues via inbound emails to our trouble ticketing system.
- Track time of billable customer issues via our trouble ticketing system.
- Troubleshoot customer issues on customer premises.
- Provision & deploy new physical and virtual server & network environments for clients.
- Provide first-level response to alerts from our various server, network and facility monitoring systems.
- Systems and process documentation.
- Provide escort into our Data Center facilities to our Co-location customers.
- Assist with installation of customer equipment in our Data Centers, which may require lifting of heavy server equipment.
- Occasional network cabling, including the ability to punch-down standard CAT5E/CAT6 cabling and install RJ-45 ends.
- Perform daily visual checks of Data Center systems.
- Maintain cleanliness of Data Center facilities.
- Participate in a 24/7 On Call Rotation Schedule (Required)
Supervisory Responsibilities
None.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Basic Experience with virtualization technology (Hyper-V preferred).
- Basic Experience with Windows Server technologies (Active Directory, Remote Desktop Services, Group Policy, Security Groups, etc.)
- Basic Office 365 Experience
- Basic Experience in designing/troubleshooting production network environments.
- Basic Firewall setup (SonicWALL preferred), IPSEC VPN, design and implementation of zones/NAT/ACLs.
Education and/or Experience
- Basic knowledge in Microsoft systems both on premise and Azure based technologies.
- Strong troubleshooting skills and the ability to communicate issues and resolutions.
- Ability to understand and present TulsaConnect’s vision strategy and organization.
- Commitment to excellent service and customer satisfaction.
Language Skills
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving multiple variables in a variety of situations.
Certificates, Licenses, Registrations
Current Driver’s License.
Physical Demands
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to engage in normal office activity, including, but not limited to, significant computer work and data analysis, heavy customer contact via phone and frequent in person meetings. Must be able to attend and fully participate in meetings which may last up to several hours in length.
This job is considered Light Work requiring the exertion of up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to move objects.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
