CMDB, Lead

Interac • Toronto, Canada • 2w ago

CMDB, Lead

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada. 

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, and high-performance application developers? We want to hear from you. 

The CMDB/Asset Management, Lead will have responsibilities in building and executing CMDB Strategy for Interac’s enterprise, through the compliance to processes, procedures, and policies, aligned with ServiceNow CSDM framework, ITIL framework and ISO/IEC compliance standards. This role will administer, manage and carry out all aspects of the CMDB process ensuring the integrity, confidentiality, and availability of Interac’s CMDB/CSDM as it relates to hardware and software IT assets, reporting directly to the Leader, BISO & IT Compliance Management. 

You'll be responsible for:

Defining CMDB scope and objectivesaligning with value driven Interac Products & Services

Designing and implementing the CMDB Structure and Processes

Managing the CMDB Operations including recording/maintainingconfiguration items (CIs) within scope, CMDB/CSDM lifecycle, including CI relationship mappings

Providing training and continuous support to CMDB users

Integrity and 360-degree coverage of Interac’s CMDB/CSDM

Performing configuration audits, remediation and assisting the various IT Service Management (ITSM)Process Manager with audits and report generation

Promoting CMDB as a single source of truth for ITSM Processes and IT Operations

Providing direction to the CMDB team for all aspects of CMDB Operations

Providing Technical leadership in building ServiceNow based solution for discovering, managing CIs including building Service maps

Developing clear and concise documentation regarding the Discovery Process and Schedules updating as needed.

Being an active stakeholder in Interac’s adjacent ITIL practices; Incident, Problem, Change, Documentation, BISO

Being an active stakeholder in Interac’s vendor, risk, and vulnerability management practices

You bring:

10+ years experience in Information Technology includingbuilding and managing discovery and service mapping solution on ServiceNow platform

ServiceNow certification- CSA, CIS, Discovery fundamental would be an asset

ITIL 4 certification an asset.

Bachelor's Degree in Technical, Computer Science, Engineering, Technology, or Computer Engineering or equivalent.

Master's Degree in Technical, Computer Science, Engineering, Technology, or Computer Engineering would be an asset.

Experience with Asset and Configuration Management processes, procedures and Service Management processes.

Hands on experience with Asset / CMDB tools

Experience identifying, investigating, and resolving Discovery issues with working knowledge of Cloud or on-prem infrastructure i.e. AWS, Azure, VMware, UNIX, Windows, and various network infrastructure

In-depth knowledge of networking, including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, network devices, and virtualization environments configurations, i.e., Hyper-V, VMware.

In-depth knowledge of the ServiceNow reconciliation process and identifying the frameworks related to ServiceNow mapping.

In-depth knowledge of ServiceNow discovery patterns and scripts, especially PowerShell and JavaScript.

In Depth knowledge of ServiceNow Common Services Data Model.

Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

Canadian criminal record check;
Public safety verification;
Canadian ID cross-check;
5-year employment verification;
Education verification; and
If applicable, Credit Inquiry and Social Media Check

How we work
We know that exceptional people have great ideas and are passionate about their work.Our culture encourages excellence and actively rewards contributions with:

Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.

Core Values:They define us. Living them helps us be the best at what we do.

Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education: To ensure you are the best at what you do we invest in you