Help Desk Technician

Graham-Windham Inc. • Brooklyn, New York, United States • 2w ago

Help Desk Technician

The new help desk technicican is a team player who be responsible for helping to manage Graham Windham’s IT operations and network infrastructure.

Responsible for helping to managing the day-to-day operations of network infrastructure, including configuring, diagnosing, repairing, upgrading, and optimizing all computer systems, equipment and services.
Ensures that all help desk requests responded to and handled in a timely manner
Provide technical assistance and customer support related to computer systems, hardware, and software.
Create and maintain network users/permissions.
Provide staff with technical training where required.
Assist with the research, implementation and deployment of current/future software and hardware projects.
Troubleshoot network performance issues, as well as analyze and resolve wireless local area networks (WLAN) hardware/software problems in a timely and accurate fashion,
Ensures asset tracking for IT related equipment is accurately maintained
Install and configure computer network equipment.
Travel will be required for on-site hardware and software maintenance
Occasional evenings and weekends and over-time may be required to meet deadlines.

Minimum Requirements

Bachelor’s Degree in Computer Science or Four years of applicable experience and/or equivalent experience
Experience with enterprise-level LAN, WAN, and WLAN engineering, design, and implementation
Proven experience with network capacity planning, network security principles, and general network management best practice
Managing a Windows network environment and Active Directory
Strong knowledge of network management and analysis tools
Knowledge with Azure/Office 365 hybrid environment is a plus
Lifting and transporting of moderately heavy objects, such as computers, printers and peripherals

Competencies.

Ability to quickly learn technologies and products using documentation and internet resources.
Good written and oral communication skills; good interpersonal skills
Self-motivated and directed, with keen attention to detail
Proven analytical and problem-solving abilities
Experience working in a team-oriented, collaborative environment.

Full-Time Position; Salary commensurate with experience and qualifications. Graham Windham offers eligible employees a comprehensive benefit package including medical, dental, and vision coverage, paid time off, holiday pay, retirement savings plan, and much more.

Full or Part Time

Full-Time

Salary

Commensurate with experience

Location

One Pierrepont Plaza, Brooklyn

Disclaimer:

Job descriptions and specifications are not intended and should not be construed to be an exhaustive list of all responsibilities, skills or working conditions associated with a job. They are intended to be an accurate reflection of the principal requirements of the position

EOE