Are you a dedicated, passionate professional looking to grow your career with a company long-term? Join Hall Constructors as an IT Help Desk Technician!
The IT Help Desk Technician provides first-level technical support to employees, ensuring efficient resolution of hardware, software, and network-related issues. This role is responsible for troubleshooting, installation, and configuration of IT systems while delivering a high level of customer service. The ideal candidate has a strong technical foundation, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Core Responsibilities:
- Providing first-level help desk support for technical issues via phone, email, or in person.
- Ensuring prompt and professional IT support for senior executives as needed.
- Diagnosing and troubleshooting hardware, software, and network-related issues.
Installing, configuring, and maintaining computer systems, mobile devices, and peripherals (printers, scanners, monitors, etc.).
- Supporting Windows and macOS operating systems, ensuring updates and patches are applied.
- Assisting in network support, including LAN connectivity and basic troubleshooting.
- Collaborating with senior IT staff on firewall configurations and network security measures.
- Managing Microsoft 365 user accounts, including password resets and access permissions.
- Supporting mobile devices (iOS, Android) and troubleshooting connectivity issues.
- Maintaining documentation of technical procedures, troubleshooting steps, and user guides.
- Delivering exceptional customer service, effectively communicating solutions in non-technical terms.
- Traveling to different sites within the Lower Mainland to provide on-site support when needed.
Technical Skills:
- Strong knowledge of Windows and macOS operating systems.
- Experience supporting Microsoft 365 (Teams, Outlook, SharePoint, OneDrive).
- Basic understanding of network protocols (TCP/IP, DNS, DHCP, VPN).
- Familiarity with firewall and network security principles (preferred).
- Experience troubleshooting and supporting mobile devices (iOS, Android).
- Knowledge of help desk ticketing systems and remote support tools.
- Airtable knowledge (helpful but not required).
Interpersonal Skills:
- Excellent verbal and written communication skills; ability to explain technical issues to non-technical users.
- Strong problem-solving and analytical skills, with attention to detail.
- Ability to prioritize tasks and work independently with minimal supervision.
- Customer service-oriented mindset with a friendly and professional approach.
- Strong documentation skills to maintain technical records and procedures.
Qualifications:
- 1+ years of experience in a help desk, IT support, or customer service role.
- A diploma or bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
- Relevant certifications (CompTIA A+, MCP, ITIL) are preferred but not required.
- Valid BC driver’s license and access to a vehicle for travel within the Lower Mainland.
- Experience in the construction industry (preferred but not required).
About Hall Constructors:
Hall Constructors was founded in 2010 and since then has seen steady growth to become one of Business in Vancouver’s Top 10 Construction Companies in BC. Hall Constructors specializes in large scale excavation, civil infrastructure, highway and bridge construction, underground utilities and site development projects. With project sizes ranging from $100k to $150M, we are well suited to manage any civil project needs regardless of complexity.
Our diversification and growth started in 2018 with the addition of All Roads Construction. With All Roads successfully up and running, 2020 saw more growth with the addition of Hall Shoring & Foundations, Hall Mechanical Services, Bulk Specialty and FLL Distributors.
We pride ourselves as a collaborative and forward-thinking employer and want our employees to build their skillset and achieve career goals with us.
Does this sound like the opportunity for you? Apply with your resume today!
