ComputerEze Computer & Network in Auburn, CA is looking for one help desk tech to join our team.
We are looking for an experienced Help Desk Technician that shares our passion for client service. We ask that you have experience working in a help desk support role. In addition to having a solid technical foundation, a sense of humor combined with a positive attitude and a desire to provide excellent customer service.
You may perform the following tasks:
· Provide technical support to business customers/clients
· Maintain history and status of issues in online help desk ticketing system
· Setting up and configuring individual network users
· Perform routine network maintenance and status checks
· Travel onsite to resolve desktop and server support needs
· Create and service online listings of products for sale
· Organize bench, shop and office space
Please have demonstrable experience with these technical applications:
· Windows 7 (and up) - install, configure and maintain
· Microsoft Server OS - all versions
· Office 365 - multiple applications
Please have demonstrable familiarity with these networking concepts:
· Routers/firewalls (Mikrotik/Edgerouter/Barracuda a plus)
· IP addressing and subnet masks
· DHCP, DNS, NAT
· Hyper-V / VMware
· Backup administration (Altaro a plus)
· Site-to-site/client-to-site VPNs
We are looking forward to hearing from you.
