Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider—we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.
Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.
If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!
How you’ll make an Impact
Theâ¯Systems Administrator II (Staff Augmentation Specialist)â¯is a versatile hybrid role that integrates traditional field systems engineering with onsite staff augmentation support for clients. This position delivers comprehensive technical support both remotely and on-site, serving as a key escalation point for complex issues. Staff augmentation assignments may vary, requiring placement at client sites from one day per week to full-time onsite support, depending on client needs. The ideal candidate possesses strong technical expertise, exceptional communication skills, and the ability to adapt swiftly to diverse environments.
Additionally, the Systems Administrator II provides onsite technical support to clients on a recurring or non-recurring basis, with responsibilities including the implementation, maintenance, and enhancement of clients' network infrastructure. This role acts as an advocate for the client, ensuring that Ntiva and the client are aligned in achieving a secure, high-performance infrastructure that meets their business needs.
Summary of Location and Hours
- This is a hybrid role that requires traveling to various client sites in the Kansas City area approximately 70% On-site/30% Remote
- Must have a valid driver’s license and insured vehicle
- Monday-Friday, 8am-5:00pm CST, with a rotating on call schedule - 1 week every 6 weeks
What you will be doing
- Provide end-user support and manage client infrastructures during scheduled appointments.
- Perform onsite staff augmentation, handling day-to-day IT operations.
- Deliver excellent customer service, resolving IT requests onsite or remotely.
- Communicate regularly with clients, providing updates and maintaining professionalism.
- Infrastructure Maintenance:
- Maintain and troubleshoot local and cloud infrastructure.
- Monitor endpoints and complete preventative maintenance.
- Ensure network security and documentation.
- Validate and test backup solutions.
- Assist in deploying new technology.
- Documentation and Reporting:
- Maintain accurate client documentation.
- Meet SLA timelines and report client concerns promptly.
- Maintain utilization metric above 80%
- Record time on service tickets and submit timesheets weekly.
- Track expenses and schedule service delivery using the ticketing system.
- Collaborate with the Account Management and Dispatch teams to ensure client satisfaction.
- Adapt to different client environments and manage multiple priorities.
You’ll be successful in this role if you have experience in/with
- This position requires US Citizenship due to government contracts
- 3-5 years of experience in the field of Information Technology
- General MSP industry knowledge
- Provide excellent support to customers remotely or onsite as needed.
- Deliver advanced troubleshooting and resolutions for applications, servers, networks, and virtual machines.
- Service and troubleshoot end-user issues (hardware, OS, software).
- Ability to Design and build networks, VLANs, security rules, and GPOs.
- Ability to Configure AAD and DirSync to O365.
- Ability to Troubleshoot VLAN settings, configurations, and firewall rules.
- Ability to Create and manage internal DNS zones and settings.
- Understand and configure RAID arrays, virtual machines, and drives.
- Migrate VMs from hosts and storage.
- Maintain and implement networking technology (Firewalls, Switches, UPS, Servers, SANS, NAS, Printers, WAP, PC).
- Ability to Administer and audit Office 365 end-user administrations.
- Ability to Troubleshoot Windows server roles (GPO, DHCP, DNS, NPS, WSUS, IIS, AD, DFS).
- Perform deployments, new system setups, and data center visits as needed.
- Maintain superior people skills and communicate effectively with various departments.
- Work under pressure while maintaining a professional demeanor.
- Cooperate with departments to obtain necessary information.
- Intermediate to advanced level of Microsoft Platforms.
- Understand cloud servers and VPN connections.
Required language skills
- Ability to communicate professionally, in English, both written and orally
- Ability to write business correspondence and process procedures
- Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
Physical Requirements/Working Conditions
- Must be able to lift up to 50 pounds frequently
- Must be able to lift up to 75 pounds rarely
- Must be able to perform frequent bending, kneeling, squatting, and turning.
- Must be able to perform occasional reaching over shoulder height, waist level and from floor.
- Must be able to work in a fast-paced environment.
- Must be able to work in an unsupervised environment.
- Must be able to drive/sit for extended periods of time.
Equipment/Machinery Usedâ¯
- â¯Basic Tools (screwdrivers,â¯vacuums,â¯etc.)â¯
- â¯Laptops/Desktop computersâ¯
Benefits and Perks
- Medical, Dental and Vision coverage for employee and family
- 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
- Group Term Life and Accidental Death and Dismemberment coverage (company provided)
- Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
- Health Savings Account (HSA) Options / PPO Options
- Employee Assistance Program
- Paid Time Off (PTO) + Volunteer Time Off (VTO) + 11 Paid Holidays
- Education Reimbursement Program
- Generous Employee Referral Program - cash bonus for successful referrals!
- Dynamic Recognition and Rewards
- Clear Promotion and Advancement Tracks
- Work with Industry-Leading Talent
The base pay range for this position is expected to be between $50,000.00 and $70,000.00 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
FLSA Status: Salaried, Exempt
Work Authorization Criteria
We welcome applicants who are legally authorized to work in the United States on a full-time basis. At this time, we are unable to offer sponsorship or take over sponsorship of an employment Visa.
Workspace Requirements and Remote Work Policy
Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.
Our Commitment to a Diverse Workforce
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.
Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 3/24/25.
