1. DEFINITION:
Ensures that superior customer service is provided to each guest and that their Gator Beach visit expectations are exceeded. Responsible for the efficient operations of Gator Beach. Coordinates activities to ensure the highest level of customer satisfaction.
2. MINIMUM QUALIFICATIONS:
1. Must possess excellent customer service skills including pleasant and friendly demeanor.
2. Excellent knowledge of Gator Beach safety and operating procedures.
3. High school graduate or equivalent desired. Local regulations may require additional courses or certifications.
4. Must be able to communicate and understand the primary language of the work location, and understand the primary language of the guests who typically visit the work location.
3. ESSENTIAL FUNCTIONS OF THE POSITION
1. Greets guests in a prompt, friendly and courteous manner. Focuses on providing guests with a positive Gator experience
2. Is knowledgeable about Fudpucker’s history, menu offerings, specials, promotions, entertainment schedules, and other matters about which guests may require
3. Promotes active selling by emphasizing picture taking with Gators
4. Creates a positive and fun work environment while maintaining the strictest in quality and safety standards
5. Follows all Gator Beach safety and operating procedures; ensuring that the Gators and Handlers safety and well being is a priority when placing and removing gators from the ponds and kennel areas.
6. Complies with all Fudpucker’s policies and procedures as per the Employee Handbook.
7. Ensures that all guests are thanked for their business.
8. May assist others and perform other appropriate duties and routines as requested by the Gator Beach Manager and/or other management personnel.
PHYSICAL REQUIREMENTS OF POSITION:
1. Must be able to exert fast-paced mobility for periods of up to four hours in length.
2. Must be able to work at least 8 hours without a break.
3. Must be able to stoop, bend, and stand for long periods of time.
4. Must have the ability to lift gators weighing up to 30 pounds frequently, following all safety procedures, and carry them up and down stairs.
5. May be exposed to wet floors, noise and temperature extremes.
6. May be required to perform diverse physical tasks
GATOR EXPERIENCE is owner and operator of Gator Beach, The World's Greatest Alligator Park. It is one of several sister Companies to the famous FUDPUCKER'S BEACHSIDE BAR & GRILL, with Gator Beach actually located directly in front of (and, a little underneath) it. Gator Beach has been in operation for over twenty years while Fudpucker's is celebrating its 41st Anniversary this year, making both of them historical landmarks in the city of Destin, Florida (well, they may not actually be registered as historical landmarks, but they've been there for a long time and everyone pretty much knows where they are... so there!).
One of Gator Experience's partners is a former Army Green Beret who has over thirty years of experience working with, taking care of and even wrestling live alligators. More importantly, he brings with him the elevated understanding of how to train people from his years as a Green Beret, the World's Foremost Training Organization (and, if you don't believe me, look it up). As a result of this partner's background and focus, Gator Beach has the most advanced training program of any animal park anywhere, as well as the most advanced training program of any other business in the Florida Panhandle (other than Fudpucker's... which actually benefits from the same guy overseeing its training program).
So, when you come to work at Gator Experience, this is what you'll get:
- Receive the Best Training Available Anywhere:
- Learn everything imaginable about alligators and their habitats...
- Develop LIFE SKILLS that you'll take with you through the rest of your life!
- Receive Automatic Wage Increases with completion of each Level of our Multi-Level Training System.
- Great Wages and Benefits:
- Receive PAYCHECKS EVERY WEEK
- Receive Performance Based Rewards
- Receive "Summer Retention" Bonus Payments (but ya gotta at least stay all summer)
- Receive Vacation if you stay for at least one year
- Receive Sick Leave if you join management and get a salary
- Enjoy Access to Health Insurance Benefits
- Enjoy Employee Health and Well-Being Support Programs
- Get 50% Discount on Food and Free Soda & Tea at Fudpucker's When You Work (and even more discounts on merchandise, food, & drinks when you are not working)
- Take Advantage of Several Different Employment Opportunities:
- Career Advancement Opportunities, or...
- Seasonal and Part-Time Work (if that's all you want... that's okay, too)
- Enjoy a Family Oriented Environment:
- Majority of customers are in families and bring their children to Gator Beach and Fudpucker's
- Multi-Generation Customer Base (Grandparents who had been here as kids return with their grandkids)
- Join a Strong and Enduring Employee Culture
- A Core Staff with Decades of Employee Tenure
- Lots of Parties (Employee Appreciation, End-of-Season, Christmas... well, you get the idea)
- You will Make Life-Long Friends (GUARANTEED!)
- Be good and become a Fudpucker VIP (Very Important Pucker)
- Access to Managers and Owners who actually "listen" to Employees (well... most of the time, anyway)
- Join a VERY SPECIAL TEAM
- Locally Owned & Operated (i.e. this isn't one of those "BIG" corporations)
- Join thousands of employees who came before and continue to return...
- Be part of a Fixture in this Area's History and (if you want) meet the founders and owners of the Company (they're okay...)
- Help Support meaningful stuff:
- Animal Conservation (specifically... Alligators)
- Make-A-Wish Foundation
- Local School Systems (Field Trips and Honor Roll Awards)
- Off-Site Gator Shows for elderly, conservation and school destinations
- Arts Programs and Other Non-Profit Organizations
- Last, but not least, You'll be at the Home of the WORLD FAMOUS FUDPUCKER T-SHIRT
- So... You'll Get a Free Fud T-Shirt When You're Hired (...and, for some, that may be the best thing of all :)
...So! What are you waiting for? If you've read this far, you might as well apply (..just do it).
