Summary
The Freight Broker will provide customer service, carrier management and transportation operations support for multiple client accounts. Such support will require this team member to perform and coordinate multi-functional support toward the goal of margin growth and retention within and across all CLM accounts.
Essential Duties & Responsibilities
Primary Responsibilities:
- Order entry, Pick-up and Delivery Scheduling - complete and accurate load details into the McLeod TMS.
- Create and maintain relationships with clients and respond to their requests in a timely manner, take responsibility for tracking and communicating pertinent information related to your loads and resolving problems.
- Execute the movement of freight to help fulfill client transportation requirements.
- Carrier / Load Track and Trace activity.
- Utilize the available tools and resources: Multiple Web Based Applications for Transportation, MS Office applications.
- Operations Reporting.
- AP/AR Admin.
- Perform cold calls, negotiate rates, solve problems, dispatch trucks, track loads and provide excellent customer service
- All employees have a responsibility to report food safety problems to personnel with authority to initiate action.
- All employees have a responsibility to act in a safe manner; all accidents or incidents must be reported to management immediately.
- Perform other duties as assigned by management.
Qualifications and Education
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associates degree in Business or related field and/or equivalent experience in related field.
A minimum of 3 years transportation experience is required in the brokerage industry/environment. Customer Service, Inside Sales and Brokerage Operations experience required.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Must have a Customer Oriented philosophy on service.
- Ability to prioritize work in a multi-tasked, fast-paced environment.
- Able to work flexible hours when required.
- Demonstrated ability to balance multiple duties concurrently and maintain attention to detail.
- Ability to excel in a team environment.
- Ability to build and maintain positive business relationships.
- Ability to obtain an in-depth understanding of the diverse needs of each client.
- Assume ownership of building the business - Entrepreneurial Mindset.
- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
- Listens to others without interrupting; Remains open to others' ideas and tries new things.
- Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Treats people with respect; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Takes responsibility for own actions.
- Takes independent actions and calculated risks; Looks for and takes advantage of opportunities.
- Approaches others in a tactful manner; Reacts well under pressure.
- Monitors own work to ensure quality.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Computer Skills
To perform this job successfully, an individual should have: Proficient typing and PC skills, MS Office product skills and related computer knowledge. Excel, Word, and PowerPoint knowledge preferred.
Other Skills and Abilities
The ability to perform well under pressure is critical. In the brokerage operation, split second decision making often makes the difference between profit and loss and providing customer satisfaction.
Reasoning Ability
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
