About Shermco
Since 1974, Shermco has become North America’s largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Additionally, our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and local Repair Service Centers, places Shermco in a position to handle all things electrical. All done with an emphasis on safety and client service. Backed by Gryphon Investors, a leading private equity firm focused on profitably growing and competitively enhancing middle-market companies in partnership with experienced management, Shermco is poised for the next decade and beyond.
Systems Administrator I
We are seeking customer service-oriented Systems Administrator to be the main point of contact for our HQ assisting executives and on-site personnel with their IT needs as well as assisting with end user setups, infrastructure projects, server maintenance, and application management. This role requires a dynamic individual who can ensure the reliability, scalability, and security of our IT systems while delivering exceptional support to all stakeholders. As the Systems Administrator, you will work closely with other departments to develop and support innovative solutions that meet our business needs. Your role will be critical in fostering a customer-focused approach within the IT team, ensuring that our technology infrastructure not only supports but enhances our service delivery and customer satisfaction.
Job Responsibilities and Expectations:
- Provide in-office and remote support for executives and all other office personnel at HQ
- Assist with onboarding and offboarding processes including hardware setups
- Monitor and maintain IT infrastructure including servers, workstations, and network
- Oversee IAM (Identity Access Management) via Entra ID (Azure AD) and local AD
- Manage the Microsoft 365 Exchange environment
- Assist in security tool management and compliance
- Monitor and maintain routine system updates, patches, and backups
- Create and maintain documentation
- Identify opportunities to improve IT processes
Minimum Qualifications - Education and Experience:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum of 3 years of experience in IT support or server administration.
- Proven experience in customer service or support roles within an IT environment.
- Technical Skills:
- Proficiency in managing and supporting IT infrastructures, including servers, networks, storage, and cloud platforms.
- Working knowledge of good cyber hygiene.
- Leadership and Communication:
- Strong communication and interpersonal skills, with the ability to interact effectively with all levels of the organization.
- Demonstrated ability to provide exceptional customer service and support.
- Problem-Solving and Analytical Skills:
- Strong analytical and problem-solving abilities.
- Ability to think strategically and execute tactically.
- Apply Agile and ITIL framework principles and processes to solve problems.
EQUAL OPPORTUNITY EMPLOYER | DRUG-FREE WORKPLACE
Shermco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Shermco is a drug-free workplace.
NO AGENCIES PLEASE
No Agencies Please. Any unsolicited resumes sent to Shermco from a third party, such as an Agency, including unsolicited resumes sent to Shermco mailing address, fax machine or email address, directly to Shermco System Integration employees, or to Shermco System Integration resume database will be considered Shermco property. Shermco will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
