Solutions Consultant
Location: Northeast US (Remote with Travel)
Job Type: Full-Time
Travel Requirement: Up to 75% Monthly
About the Role
We are seeking a highly skilled and experienced Solutions Consultant to join our dynamic team. This role is ideal for a technical expert with a strong background in VoIP, PBX systems, cloud communication platforms, networking, and hardware installation. The ideal candidate will play a critical role in guiding customers, conducting product demonstrations, leading solution implementations, and training end users while maintaining strong professional relationships.
If you have 7+ years of hands-on experience in these areas, excellent presentation skills, and the ability to work directly with clients, we encourage you to apply!
Key Responsibilities
- Act as a subject matter expert (SME) in VoIP, PBX, cloud communications, and networking solutions.
- Engage clients to assess business needs, recommend solutions, and deliver technical demonstrations.
- Assist with hardware installations, network configurations, and system integrations.
- Utilize Microsoft Visio and Excel to design, document, and analyze solutions.
- Provide data-driven insights and reporting to optimize customer solutions.
- Conduct training sessions, workshops, and customer presentations.
- Train customer end users on the use of telephony platforms, ensuring they are proficient in system functionality and best practices.
- Ensure adherence to customer dress codes and professional standards during client interactions.
- Work closely with sales, product development, and support teams to align solutions with business objectives.
- Stay updated on industry trends, AI advancements, cloud technologies, and cybersecurity best practices.
Required Qualifications
- 7+ years of experience in VoIP, PBX, cloud communication platforms, networking, and hardware installation.
- Strong understanding of data analytics, system integrations, and network configurations.
- High proficiency in Microsoft Visio and Excel.
- Bachelor’s degree in a related field or equivalent experience.
- Willingness and ability to travel up to 75% monthly.
- Strong soft skills with excellent verbal and written communication.
- Comfortable presenting in front of customers and engaging with stakeholders at all levels.
- Ability to train end users on telephony platforms and provide user-friendly guidance.
Preferred Qualifications
- Cisco Networking/VoIP certifications (e.g., CCNA, CCNP, or similar).
- Experience with AI-driven solutions, cloud computing, cybersecurity, and firewall configurations.
- Familiarity with enterprise IT security best practices and compliance standards.
