Job Responsibilities
About Our Agency
The South Carolina Department Of Disabilities And Special Needs (DDSN) Is The State Agency That Plans, Develops, Coordinates, And Funds Services For South Carolinians With The Severe, Lifelong Disabilities Of
- intellectual disability and related disabilities
- autism spectrum disorder
- traumatic brain injury
- spinal cord injury and similar disability
Job Responsibilities
Under limited supervision reporting to the Manager of IT Systems and Services, this position participates in the analysis, implementation, support, and maintenance of the agency's systems infrastructure; including physical and virtual networks, servers, computers, applications and other endpoints.
Responsible for DDSN's patch management operations to include but not limited to deploying security patches for physical and virtual servers and endpoints on-prem and in Intune, Windows servicing process for automating Windows feature updates, application upgrades and deployments, and third-party patch management. Works with DDSN Information Security team to ensure the security and integrity of servers and workstations through regular audits and proactive measures. Troubleshoots, patches and upgrades systems.
Responsible for DDSN's Microsoft Active Directory (AD) directory service environment used for authentication and authorization of all users and computers in both AD Sites to include user/group account creation, AD replication, group policy objects (GPOs) used to define specific configurations for users and computers in accordance to CIS security benchmarks, and network policies. Maintains internal and external Domain Name System (DNS) zones. Responsible for the DHCP server environment. Troubleshoots GPO, DNS, DHCP, and other AD related issues.
Responsible for DDSN Microsoft 365 environment including but not limited to Exchange, Teams, SharePoint, Intune, Entra AD, tenant policies, and Azure tenant resources.
Documents and updates standard operating procedures. Works closely with systems engineers for support and upgrade planning for all Microsoft and other third party software. Provide knowledge and assistance to desktop support team as needed.
Other duties as assigned.
The South Carolina Department of Disabilities and Special Needs offers an exceptional benefits package for FTE positions that includes:
- 15 days annual (vacation) leave accrual per year
- 15 days sick leave per year
- 13 paid holidays
- Paid Parental Leave
- Health, Dental, Vision, Long Term Disability, and Life Insurance
- State Retirement Plan and Deferred Compensation Programs
Minimum And Additional Requirements
A high school diploma and 4 years experience in computer system development and modification in either an on-premises, cloud-based, or hybrid environment. An associate degree or bachelor’s degree in a related field may substitute for the required experience.
Preferred Qualifications
Moderate knowledge of information technology systems analysis, design, testing, and maintenance techniques. Moderate knowledge of computer hardware, software, Microsoft and Linux operating systems, networking, and other IT tools and resources. Moderate knowledge of security frameworks such as CIS and NIST CSF. Knowledge of vulnerability management strategies and patch management techniques. Ability to solve moderate to complex problems, and to apply critical thinking skills to needs and problems. Ability to follow technical directions and to communicate in a clear and concise manner.
Additional Comments
About Our Agency: The South Carolina Department of Disabilities and Special Needs (DDSN) is the state agency that plans, develops, coordinates, and funds services for South Carolinians with the severe, lifelong disabilities of intellectual disability and related disabilities, autism spectrum disorder, traumatic brain injury, spinal cord injury and similar disability.
EEO Statement: DDSN provides affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex --including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.
Employment Contingency: Employment is contingent upon our receipt of the following required pre-employment screenings: medical screening – to include a drug screening; State and Federal background criminal record checks (to include FBI fingerprinting), SC Dept. of Social Services’ Child Abuse and Neglect Central Registry screening, and CMS “List of Excluded Individuals/Entities” screening; SC Dept. of Motor Vehicles Driving Record check; and a review of transcripts verifying educational credentials. We reserve the right to rescind this offer in the event minimum requirements are not met to include positions that require certifications and/or licensure, your application is incomplete or inaccurate, or our review of your background uncovers information, including opinions of previous employers and references, which cause us to conclude, at our sole discretion, that you are not suited for the position.
Immunization: If this position requires the applicant to work directly with DDSN consumers, a (2) step PPD testing or QuantiFERON TB Gold testing must be completed prior to beginning employment. All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against measles, mumps, rubella, pertussis, Varicella and Hepatitis B prior to beginning employment
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State Disaster Plan: In accordance with the State's Disaster Plan, which includes hazardous weather, DDSN employees may be required to work in times of an emergency or disaster.
Employee Referral: The South Carolina Department of Disabilities and Special Needs supports a Referral Incentive Reward and a Retention Bonus program. You may contact Human Resource for further information .
Supplemental Questions: Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the State application to include all current and previous work history and education.
A resume may not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
