Title: Help Desk Analyst
Location: North Houston/Conroe area
Type: Direct-Hire
Salary: $50,000-$65,000
Summary:
The Help Desk Analyst will provide support to employees (in-office and out of office) by resolving issues like password resets, software issues, and connectivity problems with a friendly, patient approach.
Duties:
- Onboard new hires by setting up user accounts in Microsoft 365/Entra, provisioning hardware (like laptops), and ensuring they have all the tech they need from day one.
- Manage and prioritize support tickets using Desk365 ticketing system, keeping track of requests and making sure nothing slips through the cracks.
- Troubleshoot and support a mix of devices, including Windows 10/11 laptops and employee-owned iOS/Android mobile devices.
- Work with the company IT infrastructure by using Intune to manage and secure devices and assisting with maintaining the network (e.g. troubleshooting Wi-Fi or network connectivity issues) to keep the office running smoothly.
- Follow cybersecurity best practices (e.g. keeping software updated, watching out for phishing emails) and promote security awareness among employees to help keep company data safe.
- Document IT procedures and solutions clearly and thoroughly, creating how-to guides and troubleshooting notes so that the team has a solid knowledge base and repeat issues can be resolved faster.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and people skills.
- Organized and detail oriented.
Requirements:
- 1+ years of experience in desktop/network support.
- Hands on experience with Office 365 / Azure / Entra / Intune Administration.
- Strong knowledge of Windows 10/11 PC’s and familiarity with IOS/Android.
- Understanding of fundamental networking concepts (Wi-Fi, addresses, VPN).
- Awareness of IT security best practices.
- Possible on-call availability for after-hours support.
Education
- Bachelor’s degree in Computer Science, Information Technology or equivalent experience.
- Relevant certifications are a plus (CompTIA A+, Network+, Security+)
