System Administrator

ALTA IT Services, LLC • Washington, DC, US • 15h ago

System Administrator

Washington, DC

Scope Of Work

Clear, central point of contact for system issues as defined by our teams.
Managing licenses and access levels: for systems and COTs (Zendesk, M-Files, Box, Zoom, Target Process). Including collaborating with IS for reporting budget drafting / monitoring for these items. They would also be responsible for onboarding and offboarding employees’ access.
Create detailed documents on technical and configuration on systems and enterprise tools.
Troubleshooting: Have an expert understanding of how these systems work and the ability to troubleshoot common and complex issues. Collaborate with our enterprise Cots Assist agent when needed.
Maintaining security: Collaborate with Nisha/IS/ 3rd party support resource to ensure security of IS infrastructure and prevent unauthorized access to networks and files.
Backing up data and tracking changes: In accordance with our drafted data/information retention policy, make sure our data is backed up and archived appropriately. Track all changes made on the back end of any system. Ensure changes are reversible and documented.
Adhere to defined “change control” practice and seamlessly and consistently communicate with developers or engineers any system changes or modifications.
Lead the research, selection, and integration of new COTS products with existing decision support tools to enable consistent information flow, “Single Source of Truth” and visibility of vital information.
Account set up and support.
Assist with initiative and operations with support where and as needed when involving responsible / respective systems. As well as being open to working with teams for customization and feature improvements.
Lead the research and selection of an internal Integration Platform as a Service (iPaaS) platform and leverage the iPaaS platform to implement integrations between existing internal systems.
If they have programming skills – big plus.

#M2

Ref: #850-Rockville (ALTA IT)

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