Position Description:
Provides network support activities related to the management of network equipment and systems. It also supports existing network technologies and provides input on solutions proposed by the Manager of IT Security and Operations. The position is based in the Phoenix office and works on-site. Only candidates local to the greater Phoenix area will be considered.
Essential Duties and Responsibilities
- Participates in the evaluation, recommendation, and selection of network-related hardware and software solutions
- Monitors networks for potential problems and provides solutions
- Supervises installation of network cabling for new and/or existing locations, providing excellent customer service
- Assists in ensuring compliance with availability and performance standards
- Installs and configures network equipment per established standards
- Maintains and updates network-monitoring systems
- Maintains, monitors, configures, and deploys wireless access points and controllers
- Responsible for network equipment installation, troubleshooting, and hardware testing as well as ongoing maintenance of production and staging/QA environments
- Develops and maintains detailed maintenance and contingency plans as well as updating documentation for network systems
- Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation
Minimum Qualifications (Education, Experience, Skills)
- Degree in Computer/Information Science, technical college, or equivalent work experience desired
- 1+ years’ progressive experience as a Network Administrator
- Network+, Cisco Certified Entry Networking Technician (CCENT) or Cisco Certified Network Associate (CCNA).
- Excellent understanding of TCP/IP principles and practices.
- Demonstrated understanding of network security and firewall technologies, VPNs, and IDS/IPS.
- Demonstrated understanding of switch security, VLANS, and spanning tree.
- Familiarity with Cisco IOS, Cisco VoIP systems, Cisco routers, SIP Trunks, and LAN/WAN communications.
- Experience implementing and maintaining network technologies in a mixed vendor environment.
- Strong ability to focus on network troubleshooting and resolution.
- Working knowledge of IMAP, POP, LDAP, and other mail server and directory services protocols.
- Strong written, verbal, and interpersonal communication skills.
- Ability to collaborate and work effectively in partnership with others.
- Strong customer service skills.
- Ability to multi-task and work in a fast-paced environment.
- High attention to detail and accuracy.
- Valid driver’s license and clean MVR.
- Ability to pass a background check and drug screen, where applicable for the position.
