Description
Job Summary The NOC Tech II will perform network monitoring of the Client SONET, DWDM, IP and Ethernet networks. This position provides in-depth support of the Clients Transport network, IP and Ethernet networks, and voice services. As a NOC Tech II, you will serve as the first line of defense for monitoring and management of all the clients provided network services. The NOC Tech II is responsible for triaging customer, and network alarming, initiated trouble tickets, and providing timely and relevant updates to our customers. The NOC Tech II must be able to prioritize remediation of issues in a 24 x 7 network operations center. Perform basic system administration tasks such as network/system troubleshooting, patching, and utilizing scripts to automate repeatable tasks. In addition to network surveillance and management responsibilities, the NOC function also serves as an escalation point for other organizations.
Skills
noc, network monitoring, provisioning, transport
Top Skills Details
noc,network monitoring,provisioning,transport
Additional Skills & Qualifications
Qualifications Education: High School Diploma or equivalent required. Associate degree or Bachelor Degree preferred but not required. Vendor certifications preferred but not required (BTI, Cisco, Ciena, AdTran, Alcatel-Lucent, Fortinet, VeloCloud, etc.) Experience: Minimum of 2-3 years of experience working in a telecommunications environment. Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles Key Competencies: Ability to resolve network and customer-initiated incidents quickly and effectively while communicating in an empathetic manner with our customers. Self-awareness and willingness to escalate issues and follow up to ensure incident resolution. An analytical mindset that appreciates solving problems. Good computer and written/verbal communications skills, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal eff Duties & Responsibilities 20% Communicates daily with many departments within SEGRA, other telecommunication providers, Enterprise customers, and vendors to discuss and coordinate necessary resources to resolve incidents. Stay up to date on organizational SOPs Perform other duties assigned by NOC Management team. 80% Monitor, manage and maintain all edge network devices, performance, and quality across the Segra network (e.g. telecommunications circuits, routers, switches, firewalls, VoIP systems, failover solutions and platforms). Perform Event Management and Incident Management in accordance with established process and procedural guidelines. Create and triage trouble tickets, including remote testing, with little required support. Troubleshoot and repair Segra provided services (e.g. Voice: TDM, VOIP, and SIP and/or Data: DIA, MPLS, and VPRN) Update assigned tickets, escalating to various carriers and personnel as required until completion.ms and executives
Experience Level
Intermediate Level
Pay And Benefits
The pay range for this position is $22.00 - $24.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Mar 19, 2025.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
