Configuration Management Database Admin
6-Month Contract
Pay: $65-80/hr (Compensation can vary depending on experience)
Location: Alpharetta, GA 30009
- In office: Monday,Tuesday, Thursday
- WFH: Wednesday & Friday
General Overview
The CMDB Administrator is responsible for maintaining and managing the Configuration Management Database (CMDB), ensuring accurate tracking and documentation of all configuration items (CIs). This role plays a critical part in maintaining data integrity, optimizing IT asset visibility, and supporting informed decision-making. The CMDB Administrator ensures that configuration management processes align with industry best practices and organizational objectives.
Responsibilities
CMDB Management:
- Oversee the design, implementation, and ongoing maintenance of the CMDB.
- Manage and track CIs across the IT infrastructure, including hardware, software, network devices, and other IT assets.
- Ensure CIs are properly classified, maintained, and updated with accurate information.
- Integrate the CMDB with IT service management (ITSM) tools to maintain data consistency and streamline workflows.
Data Accuracy & Quality Control:
- Conduct regular audits to verify CMDB data accuracy and completeness.
- Collaborate with cross-functional teams to ensure new or updated CIs are properly recorded.
- Establish and enforce data quality standards across all relevant departments.
Configuration Management Processes:
- Develop and document configuration management procedures in collaboration with IT teams.
- Ensure compliance with ITIL best practices, particularly in change, incident, and problem management.
- Oversee the lifecycle of CIs, including identification, control, status accounting, and verification.
Reporting & Analysis:
- Generate reports and dashboards to provide insights into CI statuses and their relationships with IT systems.
- Analyze CMDB data to identify trends, risks, and areas for improvement.
- Provide management with recommendations on system optimizations, configuration changes, and infrastructure upgrades.
Collaboration & Stakeholder Engagement:
- Work closely with IT, Security, Operations, and Compliance teams to ensure the CMDB serves as a reliable source of truth.
- Provide CMDB data to support troubleshooting, audits, and change management efforts.
- Coordinate with Change, Incident, and Problem Management teams to ensure CMDB data consistency.
Continuous Improvement:
- Identify opportunities for enhancing CMDB processes and ITSM practices.
- Stay updated on industry trends and best practices in CMDB and IT service management.
- Provide training and guidance to team members and departments on CMDB usage.
Requirements
- Hands-on experience managing or administering a CMDB or IT asset management system.
- Familiarity with ITIL processes, particularly in Configuration and Service Management.
- Experience with ITSM platforms such as ServiceNow, BMC Remedy, Cherwell, or similar tools.
Skills & Competencies:
- Strong understanding of IT infrastructure, including software and hardware components.
- Proficiency in CMDB tools and ITSM platforms.
- High attention to detail and commitment to data accuracy.
- Analytical mindset with the ability to interpret and present data-driven insights.
- Excellent communication and collaboration skills for working with cross-functional teams.
- Knowledge of asset lifecycle management and configuration control.
Preferred Qualifications:
- ITIL Foundation certification or other relevant ITSM certifications.
- Hands-on experience with CMDB tools such as ServiceNow, BMC Remedy, or equivalent.
- Familiarity with automated discovery tools and CMDB integrations.
- Experience in managing large-scale IT infrastructure environments.
