Description
Job Summary
The Help Desk Technician serves as the first point of contact for IT support, assisting employees with hardware, software, and network-related issues. This role requires strong troubleshooting skills, excellent customer service, and the ability to work both independently and as part of a team. The position follows a first shift schedule for IT support coverage.
Key Responsibilities
- Respond to and resolve IT support tickets via phone, email, Microsoft Teams, and in person.
- Diagnose and troubleshoot hardware, software, and network-related issues.
- Install, configure, and maintain computer systems, peripherals, and mobile devices.
- Assist with employee onboarding and offboarding, including workstation setup and software installation.
- Document support requests, resolutions, and troubleshooting steps in the ticketing system.
- Support IT team projects, system updates, and process improvements.
- Provide guidance to employees on IT best practices and security policies.
- Escalate complex technical issues to senior IT staff as needed.
Qualifications & Skills
- Education: Associate's or Bachelor's degree in IT, Computer Science, or a related field preferred (or equivalent experience).
- Experience: 1+ years in an IT support or help desk role preferred.
- Technical Skills:
- Proficiency with Windows 10 & 11 and troubleshooting.
- Familiarity with NinjaOne, Microsoft Dynamics GP, Azure, Office 365, and iOS devices is preferred.
- Basic networking knowledge (IP addressing, Wi-Fi troubleshooting, VPN setup).
- Experience with IT ticketing systems preferred.
- Soft Skills:
- Strong problem-solving and critical-thinking abilities.
- Excellent verbal and written communication skills.
- Patience and ability to assist users with varying technical expertise.
- Strong attention to detail and ability to multi-task.
- Strong customer service skills.
Work Environment
- Primary support is for on-site employees, with occasional remote troubleshooting.
Benefits: Leeco Steel offers a competitive salary and a comprehensive benefits package including, but not limited to:
Health, Vision and Dental Insurance
Work site Wellness Programs
Health and Dependent Care Flexible Spending Accounts
Short-Term and Long-Term Disability Coverage
Tuition and Health Club Reimbursement
Accidental Death and Dismemberment and Life Insurance
Metlife Auto & Home Insurance Program
Adoption Assistance
Training and Development Opportunities
401k and Profit sharing
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
