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Hi,
Our client is looking for an
Amazon connect SME with a Long-Term
Contract project in
New York, NY below is the detailed requirement.
Position: Amazon connect SME
Location: New York, NY
Long Term Contract
Job description:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience with Amazon Connect and its integration with other systems.
- Strong technical background with knowledge of AWS services.
- Excellent communication and presentation skills.
- Ability to work independently and as part of a team.
- Experience in client-facing roles and managing client relationships.
- Strong problem-solving skills and attention to detail.
- Experience with CRM systems and their integration with Amazon Connect.
- Knowledge of contact center operations and best practices.
- Familiarity with AI and machine learning models for customer interaction analysis.
- Certification in AWS or Amazon Connect is a plus
- Serve as the primary point of contact for clients regarding Amazon Connect solutions.
- Conduct detailed discussions with clients to understand their requirements and provide tailored solutions.
- Present and explain Amazon Connect features and benefits to clients.
- Collaborate with internal teams to design and implement Amazon Connect solutions.
- Provide technical expertise and support during the implementation phase.
- Conduct training sessions for clients and internal teams on Amazon Connect.
- Stay updated with the latest developments in Amazon Connect and related technologies.
