Control Risks is seeking to hire a GSOC Operator to provide support for one of our premier clients. The Operator will work in a 24/7/365 security call center environment, creating tactical intelligence products to ensure the protection and risk mitigation of our client's assets, executives, and operations.
The position's shift will cover the following times, all in Pacific Time:
- Wednesday: 1 PM - 11 PM (10-hour shift)
- Thursday: 1 PM - 11 PM (10-hour shift)
- Friday: 1 PM - 11 PM (10-hour shift)
- Saturday: 1 PM - 11 PM (10-hour shift)
Responsibilities include but are not limited to:
- Serve as first point of contact for the client's global community supporting a 24/7/365 security call center environment.
- Monitor CCTV, life safety systems, access control, company assets, world events and/or incidents, events, and on-site executive protectee movements in order to identify and mitigate risks to the client.
- Conduct travel security tracking and response management for all global employees (in partnership with ISOS).
- Respond to and action alarms at client offices.
- Dispatch and monitor the security guard force to support safety and security operations.
- Utilize the client's mass communication systems to notify employees during emergency events.
- Respond to incidents and requests for assistance from the client's community.
- Coordinate with cross-functional stakeholders in a wide variety of areas including in emergency and crisis situations.
- Execute procedures, as directed by GSOC leadership and the client's Safety and Security management to enhance safety and security at the sites.
- Develop tactical intelligence reports and security plans as directed.
- Assist with maintaining threat assessment and management information and records.
- Monitor travel tracking systems for impacts to life safety for all client employees.
- Support the Shift Supervisor and Manager in the completion of necessary tasks.
- Perform various safety and security tasks, as directed by client management.
Requirements
- Associate's degree or two-to-four years of work experience.
- Zero-to-One years of experience in a GSOC, Security Operations or similar role.
- Baseline understanding of security systems.
- Previous experience working alongside cross-functional security teams including Executive Protection and Travel Safety a plus.
- Ability to execute moderately complex tasks with limited supervision.
- Strong customer service orientation and ability to provide high-level support to client employees who may be experiencing crisis or emergency incidents.
- Ability to respond effectively in emergency situations and gather pertinent information and communicate with security leadership and stakeholders at all levels of the organization.
- Ability to utilize social media and other open-source monitoring platforms to collect information for tactical intelligence purposes.
- Ability to gather and analyze large amounts of data and information and compile it into easily digestible, concise reporting.
- Strong written and verbal communication skills, including on the radio and phone.
- Keen attention to detail, strong multi-tasking skills and ability to adapt to the needs of a fast-moving working environment.
The base salary range for this position in California is $69,888 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience. This information is provided per California SB 1162.
Benefits
- Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
- We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
- Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
