Overview
Maintain and manage computer systems, including installation, upgrades, and troubleshooting of hardware and software systems, ensuring optimal system performance. Lead help desk and provide technical support to employees as needed. Participate in on-/off-boarding tasks for new and existing employees.
Responsibilities
- Respond to user inquiries and provide technical support via phone, email, or in-person
- Document and track issues, resolutions, and work performed in a ticketing system
- Collaborate with other IT team members to resolve complex issues and improve support processes
- Provision laptops, iPads and accounts for new hires
- Diagnose and troubleshoot hardware and software issues on laptops, iPads and peripherals
- Perform routine maintenance and updates on computer systems
- Install, configure, and maintain operating systems, applications, and software updates
- Provide basic training and guidance to end-users on software and hardware usage
- Onsite network and server support/troubleshooting as needed
- Office 365 Administration
- Provide support for D365
- Other duties as assigned.
Requirements
- Bachelor's degree in computer science, information technology or related field or equivalent work experience in lieu of degree.
- 2-3 years of work experience providing front-line IT support and provisioning laptops.
- Results oriented, highly collaborative, team player who can operate in a fast-paced environment.
- Strong oral and written communication, problem solving, and project management skills.
