Job Title: Technical Operation Support Analyst
Location: Alameda, CA 94502 (Onsite)
Key Responsibilities:
- Provide technical support and troubleshooting for the Microsoft Office 365 suite, including Teams, SharePoint, OneDrive, and other collaboration tools
- Experienced in IT Service Management (ITSM) tools and practices; Customer-focused mindset with a commitment to providing high-quality support
- Assist users with leveraging Digital workplace tools for collaboration, content management, and general productivity
- Collaborate with IT and other departments to identify and resolve technical issues and improve overall system performance
- Partner with the IT helpdesk and gather feedback and suggestions for improving user experience and operational efficiency
- Assist in the implementation and rollout of new digital workplace tools and technologies within the organization
- Conduct office hours and create user guides to help employees maximize their use of digital workplace tools
- Monitor and respond to support tickets, emails, and other inquiries in a timely and professional manner
- Strong problem-solving skills and attention to detail; Ability to work independently and as part of a team in a fast-paced environment
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
